How To Fix FZ789 - > SEPA mandate &1 is obsolete (last use: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 789

• Message text: > SEPA mandate &1 is obsolete (last use: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ789 - > SEPA mandate &1 is obsolete (last use: &2) ?

  The SAP error message FZ789 indicates that a SEPA mandate is considered obsolete because it has not been used since a specified date. This typically occurs in the context of managing SEPA direct debit mandates within the SAP system, where mandates must be valid and active for transactions to be processed.
  Cause:
  
  Obsolescence of Mandate: The mandate has not been used for a specified period, which is defined by the system settings or business rules.
  Last Use Date: The error message specifies the last date the mandate was used, indicating that it has been inactive since that time.
  Business Rules: Organizations may have policies that dictate how long a mandate can remain inactive before being considered obsolete.
  
  Solution:
  
  Check Mandate Status: Review the status of the SEPA mandate in the SAP system. You can do this by navigating to the relevant transaction code (e.g., FZ03 for displaying mandates).
  Reactivation: If the mandate is still valid and should be used, you may need to reactivate it or create a new mandate.
  Create a New Mandate: If the mandate is indeed obsolete and cannot be reactivated, you will need to create a new SEPA mandate for the customer or vendor.
  Update Business Rules: If the obsolescence period is too short for your business needs, consider updating the configuration settings in the SAP system to extend the period before a mandate is marked as obsolete.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FZ01 (Create Mandate), FZ02 (Change Mandate), and FZ03 (Display Mandate).
  SEPA Mandate Management: Understand the SEPA mandate management process in SAP, including how mandates are created, maintained, and used in payment processing.
  Documentation: Refer to SAP documentation or help files for detailed information on managing SEPA mandates and understanding the implications of mandate obsolescence.
  Consult with SAP Support: If the issue persists or if you need further assistance, consider reaching out to SAP support or your internal SAP team for guidance.
  
  By following these steps, you should be able to resolve the FZ789 error and ensure that your SEPA mandates are properly managed within the SAP system.