How To Fix FZ686 - > House bank & was excluded for this customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 686

• Message text: > House bank & was excluded for this customer

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ686 - > House bank & was excluded for this customer ?

  The SAP error message FZ686 indicates that a specific house bank has been excluded for a particular customer. This typically occurs in the context of financial transactions, particularly when dealing with customer accounts and payment processing.
  Cause:
  
  
  House Bank Exclusion: The house bank in question has been marked as excluded for the customer in the system. This could be due to various reasons, such as:
  
  The house bank is not authorized for transactions with that customer.
  The customer has specific restrictions or settings that prevent the use of that house bank.
  Configuration settings in the system that exclude certain banks for specific customers.
  
  
  
  Configuration Issues: There may be issues in the configuration of the house bank or customer master data that lead to this exclusion.
  
  
  Data Entry Errors: Incorrect data entry when setting up the customer or house bank could lead to this error.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code FD03 for display).
  Check the payment transactions tab to see if the house bank is listed and if it is marked as excluded.
  
  
  
  Review House Bank Configuration:
  
  Use transaction code FI12 to check the configuration of the house bank.
  Ensure that the house bank is correctly set up and not marked as excluded for the customer in question.
  
  
  
  Adjust Settings:
  
  If the house bank should be available for the customer, you may need to adjust the settings in the customer master data or the house bank configuration.
  If necessary, consult with your SAP administrator or financial team to make the required changes.
  
  
  
  Consult Documentation: Review any relevant SAP documentation or notes related to house banks and customer exclusions for additional guidance.
  
  
  Testing: After making changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer Master
  FI12: House Bank Configuration
  OBPM1: Manage House Banks
  
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to house bank exclusions.
  
  
  User Roles: Ensure that the user has the necessary permissions to view and modify customer and house bank settings.
  
  
  If the issue persists after checking these areas, it may be beneficial to reach out to SAP support or consult with a technical expert who can analyze the system configuration in more detail.