How To Fix FZ687 - > Partner bank & / & / & was excluded for this customer

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 687

• Message text: > Partner bank & / & / & was excluded for this customer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FZ687 - > Partner bank & / & / & was excluded for this customer ?

  The SAP error message FZ687 indicates that a specific partner bank has been excluded for a customer in the system. This typically occurs in the context of financial transactions, particularly when dealing with payment processing or bank master data.
  Cause:
  
  
  Bank Exclusion: The partner bank in question has been marked as excluded for the customer in the customer master data. This could be due to various reasons, such as:
  
  The bank account is no longer valid.
  The customer has requested to exclude this bank for certain transactions.
  The bank is not authorized for certain types of transactions.
  
  
  
  Configuration Issues: There may be configuration settings in the system that prevent the use of certain banks for specific customers.
  
  
  Data Entry Errors: Incorrect data entry when setting up the customer or bank details can lead to exclusions.
  
  
  Solution:
  
  
  Check Customer Master Data:
  
  Navigate to the customer master data (transaction code FD03 for display).
  Check the bank details section to see if the partner bank is marked as excluded.
  If it is excluded, you can modify the customer master data (transaction code FD02 for change) to include the bank again if appropriate.
  
  
  
  Review Bank Master Data:
  
  Ensure that the partner bank is correctly set up in the bank master data (transaction code FI12).
  Verify that the bank is active and not marked for exclusion.
  
  
  
  Consult Configuration Settings:
  
  Check the configuration settings in the Financial Accounting (FI) module to ensure that there are no restrictions on the use of certain banks for specific customers.
  
  
  
  User Authorization:
  
  Ensure that the user has the necessary authorizations to access and modify the customer and bank data.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting the SAP Help Portal for further assistance.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  FD03: Display Customer Master Data
  FD02: Change Customer Master Data
  FI12: Bank Master Data Maintenance
  
  
  
  Documentation: Refer to SAP documentation for detailed information on managing customer and bank master data.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address specific issues related to this error message.
  
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.