How To Fix FZ584 - Item locked due to technical problem during the check made in SAP GTS

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 584

• Message text: Item locked due to technical problem during the check made in SAP GTS

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ584 - Item locked due to technical problem during the check made in SAP GTS ?

  The SAP error message FZ584, which states "Item locked due to technical problem during the check made in SAP GTS," typically occurs in the context of SAP Global Trade Services (GTS) when there is an issue with processing a document or item due to a technical problem. This can happen during various checks, such as compliance checks, risk assessments, or other validations that GTS performs.
  Causes:
  
  System Locking: The item may be locked due to a previous process that did not complete successfully, leaving the item in a locked state.
  Technical Issues: There may be underlying technical issues, such as database locks, system performance problems, or issues with the GTS configuration.
  Configuration Errors: Incorrect settings in GTS or related modules can lead to unexpected behavior and locking of items.
  Data Inconsistencies: Inconsistent or corrupt data in the system can also lead to locking issues.
  User Authorizations: Insufficient user authorizations may prevent the system from processing the item correctly.
  
  Solutions:
  
  Unlock the Item: If the item is locked, you may need to unlock it manually. This can often be done through transaction codes like SM12 (to check for locks) or SM21 (to check system logs).
  Check System Logs: Review the system logs for any errors or warnings that occurred around the time the error was generated. This can provide insights into what went wrong.
  Reprocess the Item: After resolving any underlying issues, try to reprocess the item in GTS to see if the error persists.
  Review Configuration: Ensure that the GTS configuration is correct and that all necessary settings are in place for the checks being performed.
  Data Consistency Check: Run data consistency checks to ensure that there are no corrupt or inconsistent records in the system.
  Consult SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide patches or updates.
  Contact SAP Support: If the issue persists and cannot be resolved internally, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as GTS for Global Trade Services, SM12 for lock entries, and SM21 for system logs.
  Documentation: Review SAP GTS documentation for best practices and troubleshooting steps related to compliance checks and item processing.
  User Authorizations: Ensure that users have the necessary authorizations to perform actions in GTS, as this can impact processing.
  
  By following these steps, you should be able to identify the cause of the FZ584 error and implement a solution to resolve it.