How To Fix FZ391 - Different payer (customer &) and clearing not possible concurrently

SAP Error Message - Details

• Message type: E = Error

• Message class: FZ - Payment Transactions

• Message number: 391

• Message text: Different payer (customer &) and clearing not possible concurrently

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FZ391 - Different payer (customer &) and clearing not possible concurrently ?

  The SAP error message FZ391, which states "Different payer (customer &) and clearing not possible concurrently," typically occurs in the context of financial transactions, particularly when dealing with accounts receivable and accounts payable. This error indicates that there is a mismatch between the payer and the customer in a transaction, which prevents the system from processing the clearing.
  Cause:
  
  Different Payer and Customer: The most common cause of this error is that the transaction involves a different payer than the customer associated with the invoice or payment. In SAP, the payer and the customer must be consistent for clearing to occur.
  Incorrect Document Entry: The document may have been entered incorrectly, leading to a mismatch between the payer and the customer.
  Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, leading to this error.
  Multiple Payers: If a single customer has multiple payers, and the system is trying to clear transactions involving different payers, this error can occur.
  
  Solution:
  
  Check Customer Master Data: Verify the customer master data to ensure that the payer and customer information is correct. Make sure that the payer is correctly assigned to the customer in question.
  Review Transaction Details: Look at the specific transaction that is causing the error. Check the document entries to ensure that the payer and customer are consistent.
  Adjust Document Entries: If there is an error in the document entry, you may need to reverse or adjust the document to ensure that the payer and customer match.
  Use Clearing Accounts: If applicable, consider using clearing accounts that can handle transactions involving different payers and customers.
  Consult Configuration Settings: If the issue persists, consult with your SAP configuration team to review the settings related to customer and payer relationships. Ensure that the system is configured to handle your business processes correctly.
  Transaction Codes: Use transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to analyze the line items and identify discrepancies.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its knowledge base with solutions to common problems.
  Documentation: Review SAP documentation related to accounts receivable and accounts payable processes to understand how payer and customer relationships are managed.
  User Forums: Engage with SAP user forums or communities where similar issues may have been discussed, and solutions shared.
  
  If the problem persists after trying the above solutions, it may be beneficial to involve your SAP support team or a consultant who specializes in SAP financial modules for further assistance.