Message type: E = Error
Message class: FZ - Payment Transactions
Message number: 391
Message text: Different payer (customer &) and clearing not possible concurrently
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The SAP error message FZ391, which states "Different payer (customer &) and clearing not possible concurrently," typically occurs in the context of financial transactions, particularly when dealing with accounts receivable and accounts payable. This error indicates that there is a mismatch between the payer and the customer in a transaction, which prevents the system from processing the clearing.
Cause: Different Payer and Customer: The most common cause of this error is that the transaction involves a different payer than the customer associated with the invoice or payment. In SAP, the payer and the customer must be consistent for clearing to occur. Incorrect Document Entry: The document may have been entered incorrectly, leading to a mismatch between the payer and the customer.
Configuration Issues: There may be configuration settings in the SAP system that are not aligned with the business processes, leading to this error. Multiple Payers: If a single customer has multiple payers, and the
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