How To Fix FY021 - Payment card data missing from document & & & &

SAP Error Message - Details

• Message type: E = Error

• Message class: FY - Payment Cards

• Message number: 021

• Message text: Payment card data missing from document & & & &

What causes this issue?

The system was unable to find payment card data, although this data is
noted as being present in the line item.
There is probably a program error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Contact SAP.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FY021 - Payment card data missing from document & & & & ?

  The SAP error message FY021, which states "Payment card data missing from document," typically occurs when a financial document that is supposed to include payment card information does not have the necessary data filled in. This can happen in various scenarios, such as when processing invoices, payments, or other financial transactions that involve credit or debit cards.
  Causes:
  
  Missing Payment Card Information: The document does not have the required payment card details (e.g., card number, expiration date, cardholder name).
  Incorrect Configuration: The system may not be configured correctly to handle payment card transactions.
  User Input Error: The user may have forgotten to enter the payment card information when creating the document.
  Document Type Restrictions: Certain document types may require payment card data, and if the document type does not support it, the error may occur.
  
  Solutions:
  
  Check Document for Payment Card Data: Review the document in question to ensure that all required payment card fields are filled out correctly.
  Enter Missing Information: If the payment card data is missing, enter the necessary information in the appropriate fields.
  Review Configuration Settings: Ensure that the payment card processing settings in SAP are correctly configured. This may involve checking the payment methods and ensuring that they are set up to accept card payments.
  User Training: Provide training to users on how to properly enter payment card information in SAP to avoid future errors.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment card transactions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to payment card processing.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., FB60 for invoice entry) that may be involved in the process.
  Payment Card Compliance: Ensure that your organization complies with PCI DSS (Payment Card Industry Data Security Standard) when handling payment card information.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.