How To Fix FVD_DEFAULT_OL005 - Days past due = zero but payment status is "delinquent"

SAP Error Message - Details

• Message type: E = Error

• Message class: FVD_DEFAULT_OL - Loans Management: Default Application Logic

• Message number: 005

• Message text: Days past due = zero but payment status is "delinquent"

What causes this issue?

When the loan was called the system determined that the loan is not
delinquent (number of days past due is zero) despite the fact that the
overall status of the loan is still <LS>Delinquent</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check whether the dunning run has been executed correctly
Check whether the payment status has been reset to <LS>Normal.</>
Check whether the dunning level has been reset to <LS>Zero</>.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FVD_DEFAULT_OL005 - Days past due = zero but payment status is "delinquent" ?

  The SAP error message FVD_DEFAULT_OL005 indicates that there is a discrepancy in the payment status of a customer account, specifically that the "Days past due" is reported as zero, yet the payment status is marked as "delinquent." This situation can arise due to several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Data Entry Errors: Incorrect data entry in the customer account or payment terms can lead to inconsistencies in the payment status.
  System Configuration Issues: The configuration settings in the SAP system regarding payment terms, dunning procedures, or credit management may not be set up correctly.
  Timing Issues: If a payment was made recently but not yet processed or reflected in the system, it could lead to a temporary state where the account shows as delinquent.
  Dunning Process: The dunning process may have flagged the account as delinquent based on previous overdue amounts, even if the current status shows no days past due.
  Credit Management Settings: If the credit management settings are not aligned with the payment terms, it may cause discrepancies in the payment status.
  
  Solutions:
  
  Review Customer Account: Check the customer account for any recent transactions, payments, or adjustments that may not have been processed correctly.
  Verify Payment Terms: Ensure that the payment terms assigned to the customer are correct and reflect the intended agreements.
  Check Dunning Procedures: Review the dunning settings and procedures to ensure they are functioning as expected and not incorrectly flagging accounts.
  Run Reports: Use SAP reports to analyze the payment history and status of the account to identify any anomalies.
  Reprocess Payments: If a payment was made but not reflected, consider reprocessing the payment or running the relevant batch jobs to update the status.
  Consult with IT Support: If the issue persists, it may be necessary to consult with your SAP support team or IT department to investigate potential system configuration issues.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on payment processing, dunning procedures, and credit management for best practices.
  User Forums: Engage with SAP user forums or communities for insights from other users who may have encountered similar issues.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve the discrepancy in the payment status.