How To Fix FTVV_MESSAGES841 - Open items exist for a customer who is not the main borrower

SAP Error Message - Details

• Message type: E = Error

• Message class: FTVV_MESSAGES - Reporting Financial Assets Management

• Message number: 841

• Message text: Open items exist for a customer who is not the main borrower

What causes this issue?

An open item exists for a customer. This customer is not the current
main borrower for the loan.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTVV_MESSAGES841 - Open items exist for a customer who is not the main borrower ?

  The SAP error message FTVV_MESSAGES841 indicates that there are open items for a customer who is not designated as the main borrower in the system. This typically occurs in the context of financial transactions, particularly in the area of credit management or loan processing, where the system expects a specific customer to be the main borrower for certain operations.
  Cause:
  
  Open Items: The customer has outstanding transactions (open items) that need to be settled or cleared.
  Main Borrower Configuration: The system is configured to recognize a specific customer as the main borrower, and the current customer in question does not meet this criterion.
  Data Entry Errors: There may be incorrect data entries or configurations in the customer master data or loan agreements.
  Business Logic: The business process may require that only the main borrower can have open items processed or cleared.
  
  Solution:
  
  Identify Open Items: Check the open items for the customer in question. You can do this by using transaction codes like FBL1N (Vendor Line Item Display) or FBL5N (Customer Line Item Display) to review outstanding transactions.
  Review Customer Master Data: Ensure that the customer is correctly set up in the system. Check the customer master data to confirm who is designated as the main borrower.
  Reassign Main Borrower: If necessary, reassign the main borrower in the system to the correct customer. This may involve changing the configuration in the customer master or the loan agreement.
  Clear Open Items: If the open items are not relevant or can be cleared, consider processing them accordingly. This may involve payments, adjustments, or write-offs.
  Consult Documentation: Review SAP documentation or consult with your SAP support team for specific configurations related to credit management and borrower settings.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer Credit Management), FD30 (Display Customer Credit Management), and FBL5N for customer line items.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to make changes to customer data and open items.
  Business Process Review: It may be beneficial to review the overall business process to ensure that the handling of borrowers and open items aligns with company policies and SAP best practices.
  
  If the issue persists after following these steps, it may be necessary to engage with your SAP support team or a consultant for further assistance.