How To Fix FTR_GENERAL025 - Error retrieving document & from DMS

SAP Error Message - Details

• Message type: E = Error

• Message class: FTR_GENERAL - Common messages for Correspondence object

• Message number: 025

• Message text: Error retrieving document & from DMS

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FTR_GENERAL025 - Error retrieving document & from DMS ?

  The SAP error message FTR_GENERAL025 typically indicates an issue with retrieving a document from the Document Management System (DMS). This error can occur in various contexts, particularly when dealing with financial transactions or document attachments in SAP.
  Causes:
  
  Document Not Found: The document you are trying to retrieve may not exist in the DMS or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the document in DMS.
  Incorrect Document Number: The document number or reference you are using may be incorrect or formatted improperly.
  DMS Configuration Issues: There may be configuration issues with the DMS settings in SAP.
  Network Issues: There could be network connectivity problems preventing access to the DMS.
  System Errors: Temporary system errors or inconsistencies in the database can also lead to this error.
  
  Solutions:
  
  Verify Document Existence: Check if the document exists in the DMS by searching for it using the document number or other relevant criteria.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking roles and permissions in the SAP system.
  Correct Document Reference: Double-check the document number or reference you are using to ensure it is correct.
  Review DMS Configuration: Consult with your SAP Basis or DMS administrator to ensure that the DMS is properly configured and operational.
  Network Troubleshooting: If there are network issues, work with your IT department to resolve any connectivity problems.
  System Logs: Check the system logs for any additional error messages or information that could provide more context about the issue.
  SAP Notes: Look for relevant SAP Notes or patches that may address this specific error. SAP frequently releases updates that can resolve known issues.
  
  Related Information:
  
  SAP Documentation: Refer to the official SAP documentation for DMS and error handling for more detailed guidance.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Support Tickets: If the issue persists, consider raising a support ticket with SAP or your internal IT support team for further assistance.
  
  By following these steps, you should be able to diagnose and resolve the FTR_GENERAL025 error in SAP.