How To Fix /FTI/SERV_TECH_ERROR035 - More than 1 customer solution

SAP Error Message - Details

• Message type: E = Error

• Message class: /FTI/SERV_TECH_ERROR -

• Message number: 035

• Message text: More than 1 customer solution

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message /FTI/SERV_TECH_ERROR035 - More than 1 customer solution ?

  The SAP error message /FTI/SERV_TECH_ERROR035 indicates that there is more than one customer solution associated with a particular issue or request in the SAP system. This error typically arises in the context of SAP's Field Service Management (FSM) or similar applications where customer solutions are managed.
  Cause:
  
  Multiple Solutions: The primary cause of this error is that the system has identified multiple customer solutions that match the criteria for a specific request or issue. This can happen if:
  
  There are duplicate entries in the database.
  The search criteria used to retrieve solutions are too broad, leading to multiple matches.
  The configuration of the customer solutions is not unique enough to differentiate between them.
  
  
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review Customer Solutions: Check the customer solutions that are available in the system. Identify if there are indeed multiple solutions that match the criteria.
  
  
  Refine Search Criteria: If you are using a search function, try to refine the search criteria to be more specific. This may involve adding additional filters or parameters to narrow down the results.
  
  
  Consolidate Solutions: If there are duplicate or similar solutions, consider consolidating them into a single solution to avoid confusion and ensure that the system can return a unique result.
  
  
  Check Configuration: Review the configuration settings for customer solutions to ensure that they are set up correctly and uniquely. This may involve checking the attributes or tags associated with each solution.
  
  
  Consult Documentation: Refer to SAP documentation or support resources for guidance on managing customer solutions and resolving related errors.
  
  
  Contact SAP Support: If the issue persists and you are unable to resolve it, consider reaching out to SAP support for assistance. They can provide more specific guidance based on your system configuration and the context of the error.
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  System Logs: Review system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.