How To Fix FSSC_GENERIC008 - Dispute case cannot be created; no confirmed account

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 008

• Message text: Dispute case cannot be created; no confirmed account

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC008 - Dispute case cannot be created; no confirmed account ?

  The SAP error message FSSC_GENERIC008 indicates that a dispute case cannot be created because there is no confirmed account associated with the transaction. This error typically arises in the context of SAP's Financial Supply Chain Management (FSCM) module, particularly when dealing with dispute management.
  Cause:
  The error usually occurs due to one or more of the following reasons:
  
  
  Missing Account Assignment: The transaction or document you are trying to create a dispute for does not have a confirmed account assigned to it. This could be due to incorrect or incomplete data entry.
  
  
  Account Not Confirmed: The account that is supposed to be linked to the dispute case may not be confirmed in the system. This could happen if the account is inactive or if there are issues with the account status.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, preventing the creation of dispute cases.
  
  
  Data Inconsistencies: There might be inconsistencies in the master data or transactional data that are causing the system to not recognize the account.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Account Assignment:
  
  Verify that the account related to the transaction is correctly assigned and confirmed. You can do this by checking the relevant documents or transactions in the system.
  
  
  
  Confirm Account Status:
  
  Ensure that the account is active and confirmed. You can check the account status in the master data records.
  
  
  
  Review Configuration Settings:
  
  If you have access to the configuration settings, review the settings related to dispute management and account assignments to ensure they are correctly configured.
  
  
  
  Data Validation:
  
  Validate the data associated with the transaction. Ensure that all required fields are filled out correctly and that there are no discrepancies in the data.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on the error message and related configurations.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional troubleshooting steps.
  Transaction Codes: Familiarize yourself with transaction codes related to dispute management (e.g., FD32, FBL1N) to help in diagnosing the issue.
  User Roles and Authorizations: Ensure that the user attempting to create the dispute case has the necessary authorizations to access the relevant accounts and transactions.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to create the dispute case successfully.