How To Fix FSSC_GENERIC007 - Dispute case creation not possible

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 007

• Message text: Dispute case creation not possible

What causes this issue?

The creation of a dispute case is not supported, due to one of the
following reasons:
The accounting system (FI-AR) is currently not available.
The accounting system (FI-AR) does not have release SAP ERP 6.0
Enhancement Package 5 installed.
The business function FIN_SSC_AIC_1 is not switched on in the accounting
system (FI-AR).

System Response

The system terminates processsing.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC007 - Dispute case creation not possible ?

  The SAP error message FSSC_GENERIC007 indicates that the creation of a dispute case is not possible. This error typically arises in the context of SAP S/4HANA Finance, particularly when dealing with the Financial Supply Chain Management (FSCM) module, which includes functionalities for managing disputes and collections.
  Possible Causes:
  
  Missing Configuration: The system may not be properly configured to allow for dispute case creation. This could include missing settings in the dispute management configuration.
  Authorization Issues: The user may not have the necessary authorizations to create a dispute case. This can be checked in the user roles and authorizations.
  Data Issues: There may be missing or incorrect data in the master data or transaction data that is required for creating a dispute case.
  System Status: The document or transaction you are trying to dispute may be in a status that does not allow for dispute case creation (e.g., closed, archived).
  Technical Issues: There could be underlying technical issues, such as system bugs or inconsistencies in the database.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for dispute management in the SAP system. Ensure that all necessary settings are in place.
  Review Authorizations: Verify that the user has the appropriate roles and authorizations to create dispute cases. This can be done through transaction codes like SU01 (User Maintenance) and PFCG (Role Maintenance).
  Validate Data: Ensure that all required data for the dispute case is present and correct. This includes checking the relevant master data and transaction data.
  Document Status: Check the status of the document you are trying to dispute. If it is not in a valid status, you may need to change its status or choose a different document.
  Consult Logs: Check the application logs (transaction SLG1) for more detailed error messages that can provide additional context on why the dispute case creation failed.
  Contact Support: If the issue persists, consider reaching out to SAP support or your internal IT team for further assistance, especially if it appears to be a technical issue.
  
  Related Information:
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Review the official SAP documentation for dispute management to ensure that all prerequisites and configurations are correctly set up.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.