How To Fix FSSC_GENERIC010 - There is already a dispute case assigned to the service request

SAP Error Message - Details

• Message type: E = Error

• Message class: FSSC_GENERIC - FSSC Services

• Message number: 010

• Message text: There is already a dispute case assigned to the service request

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSSC_GENERIC010 - There is already a dispute case assigned to the service request ?

  The SAP error message FSSC_GENERIC010 indicates that there is already a dispute case assigned to the service request you are trying to process. This typically occurs in the context of SAP's Financial Supply Chain Management (FSCM) module, particularly when dealing with dispute management.
  Cause:
  The error arises when you attempt to create or link a new dispute case to a service request that already has an existing dispute case associated with it. This is a safeguard to prevent multiple dispute cases from being created for the same service request, which could lead to confusion and data integrity issues.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Existing Dispute Cases:
  
  Navigate to the dispute management section in SAP and search for existing dispute cases linked to the service request in question. You can use the service request number to find any associated dispute cases.
  
  
  
  Review the Dispute Case:
  
  If there is an existing dispute case, review its status and details. Determine if it is still open or if it can be closed or resolved.
  
  
  
  Link to Existing Case:
  
  If the existing dispute case is still relevant, you may need to link your service request to this case instead of creating a new one. This can often be done through the dispute management interface.
  
  
  
  Close or Resolve Existing Case:
  
  If the existing dispute case is no longer valid or has been resolved, you may need to close it before you can create a new one. Ensure that all necessary actions are taken to properly close the case.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or your organization's internal guidelines for dispute management to ensure you are following the correct procedures.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue on your own, consider reaching out to your SAP support team or consulting with an SAP expert who can provide further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as FSCM_DISPUTE or FSCM_SERVICE_REQUEST.
  User Roles: Ensure that you have the appropriate permissions to view and manage dispute cases and service requests.
  Training: If you frequently encounter issues with dispute management, consider additional training or resources to better understand the processes involved.
  
  By following these steps, you should be able to address the error message and manage your dispute cases effectively within SAP.