How To Fix FSL_APPL003 - More than one customer found for &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: FSL_APPL - Messages for FSL Agency Business Application

• Message number: 003

• Message text: More than one customer found for &1 &2

What causes this issue?

The identification object is assigned to more than one customer and the
periods of validity overlap.

System Response

The system displays an error message.

How to fix this error?

Check the ID for the Business Partner (General) in the master data and
correct the period of validity so that it no longer overlaps with that
of the other business partner(s).

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSL_APPL003 - More than one customer found for &1 &2 ?

  The SAP error message FSL_APPL003 ("More than one customer found for &1 &2") typically occurs in the context of SAP applications that deal with customer data, such as SAP Financials or SAP Customer Relationship Management (CRM). This error indicates that the system has found multiple customer records that match the criteria specified in the transaction, leading to ambiguity in identifying which customer record to use.
  Cause:
  The error is usually caused by one of the following reasons:
  
  Duplicate Customer Records: There are multiple customer records in the database that match the search criteria (e.g., name, address, or other identifiers).
  Incorrect Search Parameters: The parameters used to search for the customer may be too broad or not specific enough, resulting in multiple matches.
  Data Quality Issues: Poor data quality or inconsistencies in customer records can lead to multiple entries for what should be a single customer.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Refine Search Criteria: Ensure that the search parameters you are using to find the customer are specific enough to narrow down the results. This may involve using additional fields or more precise values.
  
  
  Check for Duplicates: 
  
  Use transaction codes like BP (Business Partner) or XD03 (Display Customer) to check for duplicate customer records.
  If duplicates are found, consider merging them or cleaning up the data to ensure that each customer has a unique record.
  
  
  
  Data Cleansing: 
  
  Review the customer master data for inconsistencies or errors. This may involve standardizing naming conventions, addresses, and other relevant fields.
  Implement data governance practices to prevent the creation of duplicate records in the future.
  
  
  
  Consult with IT or SAP Support: If you are unable to resolve the issue on your own, it may be helpful to consult with your IT department or SAP support for further assistance. They can help analyze the database and provide insights into the underlying data issues.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP, XD01, XD02, and XD03 for managing customer data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide additional context or solutions.
  Data Management Best Practices: Implement best practices for data management to minimize the occurrence of duplicate records, such as regular audits and data validation processes.
  
  By following these steps, you should be able to resolve the FSL_APPL003 error and ensure that your customer data is accurate and well-maintained.