How To Fix FSH_MSG_CL_MSO021 - Zero quantity is not allowed; ship-to details exists for the item

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 021

• Message text: Zero quantity is not allowed; ship-to details exists for the item

What causes this issue?

You have reduced the quantity of the item to zero that has ship-to
details.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the ship-to details before reducing the quantity to zero.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO021 - Zero quantity is not allowed; ship-to details exists for the item ?

  The SAP error message FSH_MSG_CL_MSO021 indicates that there is an issue with a sales order or delivery where a zero quantity is not allowed, particularly when there are ship-to details associated with the item. This error typically arises in the context of sales and distribution (SD) processes, especially when dealing with items that have specific shipping instructions or requirements.
  
  Cause:
  
  Zero Quantity: The primary cause of this error is that the system is trying to process an item with a quantity of zero. In many business scenarios, especially in sales and distribution, a zero quantity is not valid if there are associated shipping details.
  Ship-to Party: The presence of ship-to details implies that there is an expectation for the item to be shipped. If the quantity is zero, it contradicts the shipping instructions.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce rules against processing items with zero quantities