How To Fix FSH_MSG_CL_MSO021 - Zero quantity is not allowed; ship-to details exists for the item

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 021

• Message text: Zero quantity is not allowed; ship-to details exists for the item

What causes this issue?

You have reduced the quantity of the item to zero that has ship-to
details.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Delete the ship-to details before reducing the quantity to zero.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO021 - Zero quantity is not allowed; ship-to details exists for the item ?

  The SAP error message FSH_MSG_CL_MSO021 indicates that there is an issue with a sales order or delivery where a zero quantity is not allowed, particularly when there are ship-to details associated with the item. This error typically arises in the context of sales and distribution (SD) processes, especially when dealing with items that have specific shipping instructions or requirements.
  Cause:
  
  Zero Quantity: The primary cause of this error is that the system is trying to process an item with a quantity of zero. In many business scenarios, especially in sales and distribution, a zero quantity is not valid if there are associated shipping details.
  Ship-to Party: The presence of ship-to details implies that there is an expectation for the item to be shipped. If the quantity is zero, it contradicts the shipping instructions.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce rules against processing items with zero quantities when there are shipping details.
  
  Solution:
  
  Check Item Quantity: Review the sales order or delivery document to ensure that the item in question has a non-zero quantity. If the item is not intended to be shipped, it may need to be removed from the order or delivery.
  Adjust Ship-to Details: If the item is meant to be shipped but the quantity is zero due to a mistake, correct the quantity to reflect the actual amount to be shipped.
  Review Configuration: If this error occurs frequently and is not aligned with business processes, it may be necessary to review the configuration settings in the SAP system. Consult with your SAP administrator or functional consultant to determine if adjustments are needed.
  Consult Documentation: Check SAP documentation or help resources for any specific notes related to this error message, as there may be additional context or updates that could provide further insights.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VA02 (Change Sales Order), and VL01N (Create Outbound Delivery) to navigate and troubleshoot the issue effectively.
  SAP Notes: Search for SAP Notes related to this error message in the SAP Support Portal, as there may be patches or updates that address this specific issue.
  User Roles and Authorizations: Ensure that the user has the appropriate roles and authorizations to make changes to sales orders and deliveries, as restrictions may also lead to errors.
  
  By addressing the quantity and ensuring that it aligns with the shipping details, you should be able to resolve the error message FSH_MSG_CL_MSO021 effectively.