How To Fix FSH_MSG_CL_MSO020 - Enter ship-to customer or customer ID at partner

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 020

• Message text: Enter ship-to customer or customer ID at partner

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO020 - Enter ship-to customer or customer ID at partner ?

  The SAP error message FSH_MSG_CL_MSO020 typically indicates that a required field for the ship-to customer or customer ID is missing in the partner data during a transaction. This error often occurs in the context of sales and distribution processes, particularly when creating or processing sales orders, deliveries, or other related documents.
  Cause:
  The error is caused by the absence of a valid ship-to customer or customer ID in the partner function of the document you are trying to process. This can happen due to:
  
  Missing Data: The ship-to party has not been specified in the document.
  Incorrect Configuration: The partner determination procedure may not be set up correctly, leading to the system not being able to find the required partner.
  Data Inconsistency: There may be inconsistencies in the master data for customers or partners.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Partner Data:
  
  Go to the transaction where the error occurred (e.g., sales order creation).
  Ensure that the ship-to party is specified. You can do this by navigating to the partner tab and entering a valid ship-to customer.
  
  
  
  Verify Customer Master Data:
  
  Ensure that the customer master data for the ship-to customer is complete and correctly maintained. You can check this using transaction XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  
  
  
  Review Partner Determination Procedure:
  
  Check the partner determination procedure assigned to the sales document type. Ensure that the ship-to party is included in the procedure and that the relevant settings are correctly configured.
  You can review this in the configuration settings under SPRO -> Sales and Distribution -> Basic Functions -> Partner Determination -> Partner Determination Procedure.
  
  
  
  Test with Different Data:
  
  If possible, try creating a document with a different customer or ship-to party to see if the issue persists. This can help identify if the problem is specific to certain customer data.
  
  
  
  Consult with Technical Support:
  
  If the issue continues after checking the above points, it may be necessary to consult with your SAP support team or technical team to investigate further, especially if there are customizations or enhancements in place.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VA01 (Create Sales Order), VL01N (Create Outbound Delivery), and XD03/VD03 for customer master data.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on partner determination and customer master data management for more detailed guidance.
  
  By following these steps, you should be able to identify and resolve the issue causing the FSH_MSG_CL_MSO020 error in SAP.