How To Fix FSH_MSG_CL_MSO018 - Ship-to customer does not exist in item &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 018

• Message text: Ship-to customer does not exist in item &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO018 - Ship-to customer does not exist in item &1 ?

  The SAP error message FSH_MSG_CL_MSO018 indicates that the system cannot find the specified ship-to customer for a particular item in a sales document. This error typically occurs during the processing of sales orders, deliveries, or other related transactions where a ship-to customer is required.
  Cause:
  
  Missing Ship-to Customer: The ship-to customer specified in the sales document does not exist in the system.
  Incorrect Customer Data: The customer data may be incorrectly entered, such as a typo in the customer number or name.
  Customer Status: The ship-to customer may be inactive or blocked in the system.
  Data Synchronization Issues: If the customer data is maintained in a different system (e.g., a CRM system), there may be synchronization issues.
  Configuration Issues: There may be configuration issues in the customer master data settings.
  
  Solution:
  
  
  Verify Customer Existence:
  
  Check if the ship-to customer exists in the system by using transaction code XD03 (Display Customer) or VD03 (Display Customer (Sales Area)).
  Ensure that the customer is set up correctly with the necessary details.
  
  
  
  Check Customer Status:
  
  Ensure that the ship-to customer is active and not blocked. You can check this in the customer master data.
  
  
  
  Correct Data Entry:
  
  Review the sales document for any typos or incorrect entries related to the ship-to customer. Make sure the correct customer number is being used.
  
  
  
  Maintain Customer Data:
  
  If the ship-to customer does not exist, you may need to create it using transaction code XD01 (Create Customer) or VD01 (Create Customer (Sales Area)).
  
  
  
  Review Configuration:
  
  If you suspect configuration issues, consult with your SAP administrator or functional consultant to review the customer master data settings and ensure they are correctly configured.
  
  
  
  Check for Data Synchronization:
  
  If your organization uses multiple systems, ensure that the customer data is synchronized across all systems.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD03: Display Customer
  VD03: Display Customer (Sales Area)
  XD01: Create Customer
  VD01: Create Customer (Sales Area)
  
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  
  
  Documentation: Review SAP documentation related to customer master data management for best practices and guidelines.
  
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solution to resolve it.