How To Fix FSH_MSG_CL_MSO004 - Ship-to customer &1 is not maintained in sales area &2, &3, and &4

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 004

• Message text: Ship-to customer &1 is not maintained in sales area &2, &3, and &4

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO004 - Ship-to customer &1 is not maintained in sales area &2, &3, and &4 ?

  The SAP error message FSH_MSG_CL_MSO004 indicates that the ship-to customer specified in the transaction is not maintained in the relevant sales area. This error typically occurs in the context of sales and distribution processes when trying to create or process sales documents (like sales orders, deliveries, etc.) where the ship-to customer is not properly set up.
  Cause:
  The error is caused by the following reasons:
  
  Missing Customer Master Data: The ship-to customer is not defined in the customer master data for the specified sales area (which includes the sales organization, distribution channel, and division).
  Incorrect Sales Area: The sales area specified in the transaction does not match the sales area where the ship-to customer is maintained.
  Data Inconsistency: There may be inconsistencies or missing data in the customer master records.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the transaction code XD03 (Display Customer) or VD03 (Display Customer - Sales Area).
  Enter the ship-to customer number and check if it exists in the system.
  Verify that the customer is maintained in the correct sales area (sales organization, distribution channel, and division).
  
  
  
  Maintain Customer Data:
  
  If the customer is not maintained in the required sales area, you can create or update the customer master data using transaction code XD01 (Create Customer) or VD01 (Create Customer - Sales Area).
  Ensure that you fill in all necessary fields, including the sales area details.
  
  
  
  Check Sales Area Configuration:
  
  Ensure that the sales area you are trying to use is correctly configured in the system.
  You can check the configuration in the SPRO transaction under Sales and Distribution > Master Data > Business Partners > Customer > Define Customer Account Groups.
  
  
  
  Consult with Your SAP Administrator:
  
  If you do not have the necessary permissions to create or modify customer master data, consult with your SAP administrator or the person responsible for maintaining customer data in your organization.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03: Display Customer
  VD03: Display Customer - Sales Area
  XD01: Create Customer
  VD01: Create Customer - Sales Area
  
  
  Sales Area Structure: The sales area is defined by three components: Sales Organization, Distribution Channel, and Division. Ensure that all components are correctly set up.
  Customer Master Data: It is essential to maintain accurate and complete customer master data to avoid issues in sales processes.
  
  By following these steps, you should be able to resolve the error and ensure that the ship-to customer is properly maintained in the relevant sales area.