How To Fix FSH_MSG_CL_MSO005 - Ship-to customer does not exist for partner ID &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FSH_MSG_CL_MSO - Message Class for Multi Ship-to Orders

• Message number: 005

• Message text: Ship-to customer does not exist for partner ID &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FSH_MSG_CL_MSO005 - Ship-to customer does not exist for partner ID &1 ?

  The SAP error message FSH_MSG_CL_MSO005 indicates that the system cannot find a valid ship-to customer for the specified partner ID. This error typically occurs in the context of sales and distribution processes, particularly when creating or processing sales orders, deliveries, or other related documents.
  Cause:
  
  Missing Ship-to Customer: The ship-to customer may not be defined in the system for the specified partner ID.
  Incorrect Partner ID: The partner ID provided may be incorrect or not linked to a valid ship-to customer.
  Data Inconsistency: There may be inconsistencies in the master data, such as missing or incorrect entries in the customer master records.
  Configuration Issues: The configuration settings for partner determination may not be set up correctly, leading to the inability to find the ship-to customer.
  
  Solution:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for general data or VD03 for sales area data).
  Verify that the ship-to customer is correctly defined for the partner ID in question.
  Ensure that the customer is active and not marked for deletion.
  
  
  
  Verify Partner Determination:
  
  Check the partner determination procedure in the sales document type configuration (transaction code VOTXN).
  Ensure that the partner type for ship-to customers is correctly configured and that the partner determination procedure is assigned to the relevant sales document type.
  
  
  
  Review Sales Order/Delivery:
  
  If the error occurs during the creation of a sales order or delivery, review the document for any incorrect entries related to the partner functions.
  Ensure that the ship-to party is correctly specified in the document.
  
  
  
  Data Consistency Check:
  
  Run a consistency check on the customer master data to identify any discrepancies or missing information.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP Notes for any known issues related to this error message.
  
  
  
  Related Information:
  
  Transaction Codes:
  
  XD03 - Display Customer (General Data)
  VD03 - Display Customer (Sales Area Data)
  VOTXN - Partner Determination Procedure Configuration
  
  
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address specific issues related to this error message.
  Documentation: Review SAP documentation on partner determination and customer master data management for further insights.
  
  By following these steps, you should be able to identify and resolve the issue causing the error message FSH_MSG_CL_MSO005.