How To Fix FQ127 - Inconsistent customer data: missing item data

SAP Error Message - Details

• Message type: E = Error

• Message class: FQ - Payment Requests and Payment Program

• Message number: 127

• Message text: Inconsistent customer data: missing item data

What causes this issue?

Inconsistent customer data was transferred in the interface. While the
header data was missing for the customer, the data was transferred at
line level.

System Response

Further processing not possible.

How to fix this error?

Transfer the customer header data as well as the data at line level.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FQ127 - Inconsistent customer data: missing item data ?

  The SAP error message FQ127, which states "Inconsistent customer data: missing item data," typically occurs in the context of financial transactions, particularly when dealing with customer-related data in the SAP system. This error indicates that there is a mismatch or inconsistency in the customer data that is required for processing a transaction.
  Cause:
  
  Missing Item Data: The error usually arises when there are missing or incomplete item details in the customer master data or transaction data. This could include missing fields such as payment terms, billing information, or other relevant item details.
  Data Inconsistency: There may be inconsistencies between the customer master data and the transaction data. For example, if the customer has been updated or changed but the related transaction data has not been updated accordingly.
  Configuration Issues: Sometimes, the issue may stem from incorrect configuration settings in the SAP system related to customer data management or financial transactions.
  
  Solution:
  
  Check Customer Master Data: Review the customer master data to ensure that all required fields are filled out correctly. This includes checking for any missing item data that is necessary for the transaction.
  Review Transaction Data: Look at the specific transaction that triggered the error. Ensure that all item details are correctly entered and that they match the customer master data.
  Data Consistency Check: Run consistency checks in the SAP system to identify any discrepancies between the customer master data and the transaction data. This can often be done through specific SAP reports or transaction codes.
  Update Configuration: If the issue is related to configuration, consult with your SAP administrator or functional consultant to review and update the necessary settings.
  Error Logs: Check the error logs for more detailed information about the inconsistency. This can provide insights into what specific data is missing or inconsistent.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FD32 (Change Customer) or FD03 (Display Customer) to access and modify customer data.
  SAP Notes: Search for SAP Notes related to error FQ127 in the SAP Support Portal. There may be specific patches or updates that address known issues.
  Documentation: Review SAP documentation or help files related to customer data management and financial transactions for best practices and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant who can provide more in-depth assistance.