How To Fix FN500 - You are not authorized to display customers

SAP Error Message - Details

• Message type: E = Error

• Message class: FN - BAPI Messages

• Message number: 500

• Message text: You are not authorized to display customers

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FN500 - You are not authorized to display customers ?

  The SAP error message FN500, which states "You are not authorized to display customers," typically indicates that the user does not have the necessary authorizations to access customer data in the SAP system. This can occur in various SAP modules, particularly in Financial Accounting (FI) or Sales and Distribution (SD).
  Cause:
  
  Authorization Issues: The user role assigned to the individual does not include the necessary authorizations to view customer master data.
  Missing Authorization Objects: Specific authorization objects related to customer data access (e.g., F_BKPF_BSA, F_KNA1_AKT) may not be included in the user's profile.
  User Role Configuration: The user may not be assigned to the correct role that has the required permissions.
  Client-Specific Settings: The error may also arise due to client-specific settings or restrictions imposed by the organization.
  
  Solution:
  
  Check User Roles: Verify the roles assigned to the user in transaction code SU01 (User Maintenance). Ensure that the user has the appropriate roles that include access to customer data.
  Review Authorization Objects: Use transaction code SU53 immediately after encountering the error to check which authorization objects are missing. This will provide insight into what specific permissions are lacking.
  Modify User Roles: If the user lacks the necessary authorizations, a security administrator or someone with the appropriate permissions should modify the user’s roles or create a new role that includes the required authorizations.
  Testing: After making changes, have the user log out and log back in to test if the issue is resolved.
  Consult Documentation: Refer to SAP documentation or internal guidelines for specific authorization objects related to customer data access.
  
  Related Information:
  
  Authorization Objects: Common authorization objects related to customer data include:
  
  F_KNA1_AKT: Customer master data authorization
  F_BKPF_BSA: Authorization for accounting documents
  
  
  Transaction Codes:
  
  SU01: User Maintenance
  SU53: Display Authorization Check
  PFCG: Role Maintenance (to manage roles and authorizations)
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues or provide updates related to authorization errors.
  
  If the problem persists after following these steps, it may be necessary to consult with your SAP Basis or Security team for further investigation and resolution.