How To Fix FMSHERLOCK023 - Customer & was copied for the selection of open items

SAP Error Message - Details

• Message type: E = Error

• Message class: FMSHERLOCK -

• Message number: 023

• Message text: Customer & was copied for the selection of open items

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FMSHERLOCK023 - Customer & was copied for the selection of open items ?

  The SAP error message FMSHERLOCK023 typically indicates an issue related to the selection of open items for a customer in the Financial Management module. This error can occur during processes such as clearing open items or when trying to display customer account information.
  Cause:
  The error message usually arises due to one or more of the following reasons:
  
  
  Data Inconsistency: There may be inconsistencies in the data related to the customer account, such as missing or incorrect entries in the customer master data or open item records.
  
  
  Authorization Issues: The user may not have the necessary authorizations to access or modify the customer account or the related open items.
  
  
  Configuration Issues: There may be configuration settings in the SAP system that are not correctly set up for the customer account or the financial transactions.
  
  
  Technical Issues: There could be underlying technical issues, such as problems with the database or the application server.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Data: Verify the customer master data for any inconsistencies or missing information. Ensure that the customer account is correctly set up and that all necessary fields are populated.
  
  
  Review Open Items: Check the open items for the customer to ensure that they are correctly recorded and that there are no discrepancies.
  
  
  Authorization Check: Ensure that the user has the necessary authorizations to access the customer account and perform the required actions. You may need to consult with your SAP security team to verify and adjust authorizations.
  
  
  Configuration Review: Review the configuration settings related to customer accounts and open item management in the Financial Management module. Ensure that all settings are correctly configured.
  
  
  Technical Support: If the issue persists, consider reaching out to your SAP Basis or technical support team to investigate any underlying technical issues that may be causing the error.
  
  
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error message. There may be patches or updates available that can resolve the issue.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL3N (G/L Account Line Item Display), or FBL5N (Customer Line Item Display) to analyze open items.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they have found.
  Documentation: Review SAP documentation related to Financial Management and customer account management for best practices and troubleshooting tips.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.