How To Fix FMLGD872 - Note to payee on the debit memo contains several valid sort keys

SAP Error Message - Details

• Message type: E = Error

• Message class: FMLGD -

• Message number: 872

• Message text: Note to payee on the debit memo contains several valid sort keys

What causes this issue?

The turnover interpretation (BTE process 00102021) has determined
several sort keys. However, the clearing control can only process one
sort key.

System Response

If no settings were defined for this event (message 872) in the
Customizing for error events, processing is continued with the sort key
determined first.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMLGD872 - Note to payee on the debit memo contains several valid sort keys ?

  The SAP error message FMLGD872 indicates that there is an issue with the "Note to payee" field in a debit memo. Specifically, it suggests that the note contains several valid sort keys, which can lead to confusion in processing the payment.
  Cause:
  The error typically arises when:
  
  The "Note to payee" field is populated with multiple entries that are valid sort keys, which SAP cannot process correctly.
  The system expects a single sort key for the note, but multiple valid keys are present, leading to ambiguity.
  There may be configuration issues in the payment processing settings or the way the debit memo is structured.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Review the Note to Payee Field:
  
  Check the content of the "Note to payee" field in the debit memo. Ensure that it contains only one valid sort key or that it is formatted correctly.
  
  
  
  Modify the Debit Memo:
  
  If there are multiple valid sort keys, modify the debit memo to include only one sort key that is necessary for processing.
  
  
  
  Check Configuration Settings:
  
  Review the configuration settings related to payment processing in SAP. Ensure that the settings for the "Note to payee" field are correctly defined to avoid multiple valid sort keys.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to this error message for any specific guidelines or updates that may address this issue.
  
  
  
  Testing:
  
  After making the necessary changes, test the debit memo processing again to ensure that the error does not recur.
  
  
  
  Contact SAP Support:
  
  If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance. They may provide additional insights or patches that can resolve the issue.
  
  
  
  Related Information:
  
  SAP Notes: Check for any SAP Notes related to error FMLGD872 for updates or specific fixes.
  Transaction Codes: Familiarize yourself with relevant transaction codes (e.g., FB60 for entering debit memos) to navigate the system effectively.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to address the FMLGD872 error and ensure smooth processing of debit memos in SAP.