How To Fix FMLGD001 - Credit memo: General errors

SAP Error Message - Details

• Message type: E = Error

• Message class: FMLGD -

• Message number: 001

• Message text: Credit memo: General errors

What causes this issue?

If no special entry exists for the triggered event in the Customizing
for errors with credit memos, the system tries to execute the posting
based on the basic settings for handling credit memo errors (message
001). If no setting exists for this entry, the system terminates
processing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FMLGD001 - Credit memo: General errors ?

  The SAP error message FMLGD001, which indicates "Credit memo: General errors," typically arises during the processing of credit memos in the SAP system. This error can occur for various reasons, and understanding the cause is essential for resolving it effectively. Here are some common causes, potential solutions, and related information:
  Causes:
  
  Incomplete Data: Required fields may be missing or incorrectly filled out in the credit memo document.
  Document Status: The credit memo may be in a status that does not allow further processing (e.g., already posted or blocked).
  Account Issues: There may be issues with the accounts involved, such as blocked accounts or incorrect account assignments.
  Configuration Issues: The configuration settings for credit memos in the system may not be set up correctly.
  Currency Issues: Mismatches in currency settings between the credit memo and the original invoice can lead to errors.
  Validation Rules: Custom validation rules or user exits may be causing the error if certain conditions are not met.
  
  Solutions:
  
  Check Required Fields: Ensure that all mandatory fields in the credit memo are filled out correctly. Review the document for any missing or incorrect information.
  Review Document Status: Check the status of the credit memo. If it is already posted or in a blocked status, you may need to reverse or unlock it before making changes.
  Verify Account Settings: Ensure that the accounts involved in the transaction are active and not blocked. Check the account assignments for accuracy.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings for credit memos are correctly configured in the system.
  Currency Consistency: Verify that the currency used in the credit memo matches the currency of the original invoice. If there are discrepancies, correct them.
  Check for Custom Logic: If there are custom validations or user exits in place, review them to ensure they are not causing the error. You may need to adjust the logic based on your business requirements.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to the FMLGD001 error. SAP frequently updates its knowledge base with solutions to common problems.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB75 (Credit Memo) and FB60 (Invoice) to navigate and troubleshoot effectively.
  User Documentation: Refer to SAP user documentation or training materials for guidance on processing credit memos and understanding the related error messages.
  Support: If the issue persists after trying the above solutions, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  By systematically addressing the potential causes and applying the suggested solutions, you should be able to resolve the FMLGD001 error effectively.