How To Fix FKKORDER263 - Internal error: create a customer incident

FKKORDER263 - Overview

• Message type: E = Error

• Message class: FKKORDER - Messages for Request

• Message number: 263

• Message text: Internal error: create a customer incident

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKORDER263 - Internal error: create a customer incident ?

  The SAP error message FKKORDER263 typically indicates an internal error related to the processing of a contract or order in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) module. This error suggests that there is an issue that cannot be resolved through standard user actions and requires further investigation.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the customer account, contract, or billing documents.
  
  Configuration Issues: Incorrect configuration settings in the SAP system could lead to this error.
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action that triggered the error.
  Database Issues: Problems with the database, such as locks or corruption, could also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the customer account, contract, and billing documents