How To Fix FKKORDER263 - Internal error: create a customer incident

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKORDER - Messages for Request

• Message number: 263

• Message text: Internal error: create a customer incident

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKORDER263 - Internal error: create a customer incident ?

  The SAP error message FKKORDER263 typically indicates an internal error related to the processing of a contract or order in the SAP Convergent Charging (SAP CC) or SAP Contract Accounts Receivable and Payable (SAP FI-CA) module. This error suggests that there is an issue that cannot be resolved through standard user actions and requires further investigation.
  Possible Causes:
  
  Data Inconsistencies: There may be inconsistencies in the data related to the customer account, contract, or billing documents.
  Configuration Issues: Incorrect configuration settings in the SAP system could lead to this error.
  System Bugs: There may be a bug in the SAP software that is causing the internal error.
  Missing Authorizations: The user may not have the necessary authorizations to perform the action that triggered the error.
  Database Issues: Problems with the database, such as locks or corruption, could also lead to this error.
  
  Solutions:
  
  Check Data Consistency: Review the data related to the customer account, contract, and billing documents for any inconsistencies or missing information.
  Review Configuration: Ensure that the configuration settings in the SAP system are correct and aligned with business requirements.
  Check for Notes and Patches: Look for SAP Notes or patches that address this specific error. SAP frequently releases updates to fix known issues.
  User Authorizations: Verify that the user has the necessary authorizations to perform the action that resulted in the error.
  Contact SAP Support: If the issue persists, create a customer incident with SAP Support. Provide them with detailed information about the error, including the transaction code, steps to reproduce the error, and any relevant logs or screenshots.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP FI-CA or SAP CC that may help in troubleshooting.
  SAP Community: Check the SAP Community forums for discussions related to this error. Other users may have encountered similar issues and shared their solutions.
  Documentation: Review the official SAP documentation for the modules involved to understand the expected behavior and configuration settings.
  
  Steps to Create a Customer Incident:
  
  Log in to the SAP Support Launchpad.
  Navigate to the "Create Incident" section.
  Fill in the required details, including the error message, transaction code, and any steps to reproduce the issue.
  Attach any relevant logs or screenshots that may help SAP Support in diagnosing the problem.
  Submit the incident and await a response from SAP Support.
  
  By following these steps, you should be able to address the FKKORDER263 error effectively.