How To Fix FKKINV383 - No clarification reason found for clarification case category &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 383

• Message text: No clarification reason found for clarification case category &1

What causes this issue?

You want to create a clarification case with clarification case category
&V1&. However, the system was unable to determine a clarification
reason.

System Response

The invoicing of the invoicing unit or the contract account terminates.

How to fix this error?

Make sure that the system can determine a clarification reason by
checking the following settings:
Clarification case category 01
Assign a clarification reason to each source document check that you
defined in the settings for clarification processing in invoicing. Make
sure that you use a function module for the source document check that
returns a valid clarification reason.
Clarification case category 03
Assign a clarification reason to each check of the invoicing document
that you defined in the settings for clarification processing in
invoicing. Make sure that you use a function module for the invoicing
document check that returns a valid clarification reason.
Clarification case category 06
Assign a clarification reason to each message that you entered in the
exception list in the settings for clarification processing in
invoicing.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV383 - No clarification reason found for clarification case category &1 ?

  The SAP error message FKKINV383 indicates that there is no clarification reason found for a specified clarification case category in the context of the SAP Convergent Invoicing (CI) module. This error typically arises when the system is trying to process a clarification case but cannot find the necessary configuration or data related to the specified category.
  Cause:
  
  Missing Configuration: The clarification reason for the specified case category has not been defined in the system.
  Incorrect Case Category: The case category being referenced may not be valid or may not have been set up correctly.
  Data Inconsistency: There may be inconsistencies in the data or configuration that prevent the system from finding the appropriate clarification reason.
  
  Solution:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for clarification reasons in the SAP system.
  Ensure that the clarification reason for the specified case category is defined. This can typically be found in the Customizing settings under the Convergent Invoicing module.
  If it is missing, create a new clarification reason and link it to the appropriate case category.
  
  
  
  Verify Case Category:
  
  Ensure that the case category being used is correct and exists in the system.
  Check if there are any typos or discrepancies in the case category name.
  
  
  
  Review Documentation:
  
  Consult the SAP documentation or help files related to Convergent Invoicing and clarification cases to understand the expected configuration.
  
  
  
  Testing:
  
  After making any changes, test the process again to see if the error persists.
  
  
  
  Consult SAP Notes:
  
  Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide additional guidance.
  
  
  
  Contact SAP Support:
  
  If the issue cannot be resolved through configuration changes, consider reaching out to SAP Support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or SE11 for data dictionary checks.
  Documentation: Review the SAP Help Portal for detailed information on Convergent Invoicing and clarification processes.
  User Forums: Consider checking SAP community forums or user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.