How To Fix FKKINV377 - Error messge &1 &2 triggers a clarification case

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 377

• Message text: Error messge &1 &2 triggers a clarification case

What causes this issue?

An error message that triggers a clarification case was issued during
invoicing.
The message is: &V1&&V2& '&V3&&V4&'.

System Response

Processing of the invoicing unit ends. A new clarification case of
category '06' is created.

How to fix this error?

Before you run invoicing again, correct the problem that caused the
error message to be issued.
If you do not want error message &V1& &V2& to trigger a clarification
case in the future, then remove this message from the exception list.
INCLUDE FICA_NA_CUST_1 OBJECT DOKU ID TX

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV377 - Error messge &1 &2 triggers a clarification case ?

  The SAP error message FKKINV377 indicates that a specific invoice or billing document has triggered a clarification case. This typically occurs in the context of contract accounts receivable and payable (FI-CA) when there are discrepancies or issues that need to be resolved before the invoice can be processed further.
  Cause:
  The error message FKKINV377 can be triggered by several factors, including:
  
  Discrepancies in Invoice Data: There may be inconsistencies in the invoice data, such as incorrect amounts, missing information, or mismatched account details.
  Contractual Issues: The invoice may not comply with the terms of the contract, leading to the need for clarification.
  Payment Terms: Issues related to payment terms or conditions that have not been met.
  Customer Disputes: The customer may have raised a dispute regarding the invoice, prompting the system to create a clarification case.
  System Configuration: Incorrect configuration in the FI-CA module that leads to the generation of clarification cases for certain types of invoices.
  
  Solution:
  To resolve the FKKINV377 error, you can take the following steps:
  
  Review the Invoice: Check the details of the invoice that triggered the error. Look for discrepancies in amounts, dates, and other relevant information.
  Check Clarification Case: Access the clarification case created by the system. This can provide insights into what specific issues need to be addressed.
  Communicate with the Customer: If the issue is related to a customer dispute, reach out to the customer to clarify the situation and gather any necessary information.
  Correct Data: If discrepancies are found, make the necessary corrections to the invoice or related data in the system.
  Consult Configuration: If the issue seems to be related to system configuration, consult with your SAP FI-CA configuration team to ensure that the settings are correct and align with business processes.
  Reprocess the Invoice: Once the issues have been resolved, attempt to reprocess the invoice to see if the error persists.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FPL9 (Display Clarification Cases) or FPL1 (Create Clarification Case) to manage and review clarification cases.
  Documentation: Refer to SAP documentation or help files for more detailed information on handling clarification cases and the FI-CA module.
  Support: If the issue persists after following the above steps, consider reaching out to SAP support or your internal IT team for further assistance.
  
  By following these steps, you should be able to identify the cause of the FKKINV377 error and take appropriate action to resolve it.