How To Fix FKKINV374 - Unclarified clarification case &1, category &2 already exists

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 374

• Message text: Unclarified clarification case &1, category &2 already exists

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV374 - Unclarified clarification case &1, category &2 already exists ?

  The SAP error message FKKINV374 indicates that there is an unclarified clarification case that already exists for a specific category. This typically occurs in the context of the SAP Convergent Invoicing (CI) module, where the system is trying to create a new clarification case but finds that one already exists for the same category.
  Cause:
  
  
  Duplicate Clarification Case: The error arises when an attempt is made to create a clarification case that already exists for the same category. This can happen if:
  
  A user or process is trying to create a new clarification case without resolving the existing one.
  There is a system or process error that leads to the creation of multiple requests for the same clarification case.
  
  
  
  Incorrect Data Entry: Sometimes, incorrect or incomplete data entry can lead to the system not recognizing that a clarification case already exists.
  
  
  Solution:
  
  
  Check Existing Clarification Cases: 
  
  Navigate to the relevant transaction in SAP (e.g., FKKINV or similar) to check for existing clarification cases.
  Review the details of the existing case to determine if it can be resolved or if it needs to be closed before creating a new one.
  
  
  
  Resolve or Close Existing Case: 
  
  If the existing clarification case is still valid, work on resolving it. This may involve gathering additional information, communicating with relevant stakeholders, or making necessary adjustments in the system.
  If the existing case is no longer relevant, consider closing it properly to allow for the creation of a new case.
  
  
  
  Consult Documentation: Review SAP documentation or help files related to the Convergent Invoicing module for specific guidance on handling clarification cases.
  
  
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance. They may provide insights specific to your system configuration or version.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for managing clarification cases, such as FKKINV (Convergent Invoicing) or FKKCL (Clarification).
  User Roles and Permissions: Ensure that the user attempting to create or manage clarification cases has the appropriate permissions to do so.
  System Logs: Check system logs for any additional error messages or warnings that may provide more context about the issue.
  
  By following these steps, you should be able to address the FKKINV374 error and manage clarification cases effectively within your SAP system.