How To Fix FKKINV364 - Clarification case &1, category &2 was clarified

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 364

• Message text: Clarification case &1, category &2 was clarified

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV364 - Clarification case &1, category &2 was clarified ?

  The SAP error message FKKINV364 typically relates to the clarification of a case in the context of contract accounts receivable and payable (FI-CA). This message indicates that a clarification case has already been processed or resolved, and therefore, the system does not allow further actions on it.
  Cause:
  The error message FKKINV364 is triggered when you attempt to clarify a case that has already been addressed. This can happen in scenarios such as:
  
  Trying to reprocess a clarification case that has already been marked as clarified.
  Attempting to perform an action on a case that is no longer eligible for further processing.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Status of the Clarification Case: Verify the status of the clarification case in question. If it has already been clarified, you may need to look for alternative actions or cases that require attention.
  
  
  Review the Clarification Process: Ensure that the clarification process was completed correctly. If there are any discrepancies, you may need to consult with your SAP FI-CA administrator or support team.
  
  
  Consult Documentation: Refer to the SAP documentation or help files related to FI-CA and clarification cases for more detailed guidance on handling such situations.
  
  
  Use Transaction Codes: Utilize relevant transaction codes (like FKKINV or FKKCLAR) to navigate through the clarification cases and check their statuses.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your internal SAP support team or SAP support for further assistance.
  
  
  Related Information:
  
  FI-CA Module: This error is specific to the Financial Accounting - Contract Accounts Receivable and Payable (FI-CA) module in SAP, which deals with managing customer accounts and clarifications.
  Clarification Cases: These are used to manage discrepancies or issues that arise in customer accounts, allowing for a structured approach to resolving them.
  Transaction Codes: Familiarize yourself with transaction codes related to FI-CA, such as FKKINV (for invoice processing) and FKKCLAR (for managing clarification cases).
  
  By following these steps, you should be able to address the FKKINV364 error effectively.