How To Fix FKKINV355 - Clarification case &1, category &3 created for contract account &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKINV - Invoicing in Contract Accounts Receivable and Payable

• Message number: 355

• Message text: Clarification case &1, category &3 created for contract account &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKINV355 - Clarification case &1, category &3 created for contract account &1 ?

  The SAP error message FKKINV355 typically relates to issues in the contract account management within the SAP system, particularly in the context of invoicing and billing processes. This error indicates that a clarification case has been created for a specific contract account, which may require further action or resolution.
  Cause:
  The error message FKKINV355 can be triggered by several factors, including:
  
  Incomplete Data: The contract account may have missing or incomplete data that prevents the system from processing the invoice correctly.
  Discrepancies in Billing: There may be discrepancies between the billed amounts and the expected amounts, leading to the creation of a clarification case.
  Configuration Issues: Incorrect configuration settings in the contract account management or billing processes can lead to this error.
  Pending Clarifications: There may be existing clarification cases that need to be resolved before further processing can occur.
  
  Solution:
  To resolve the FKKINV355 error, you can take the following steps:
  
  
  Check Clarification Cases: Review the clarification case mentioned in the error message. You can do this by navigating to the relevant transaction in SAP (e.g., using transaction code FKKCLAR) to view and manage clarification cases.
  
  
  Review Contract Account Data: Ensure that all necessary data for the contract account is complete and accurate. This includes checking customer details, billing information, and any relevant contract terms.
  
  
  Resolve Discrepancies: Investigate any discrepancies in billing amounts. This may involve checking previous invoices, adjustments, or any manual entries that could have caused the issue.
  
  
  Configuration Review: If the issue persists, review the configuration settings related to contract accounts and billing processes. Ensure that they are set up correctly according to your organization's requirements.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling clarification cases and related error messages.
  
  
  Contact Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKINV (for invoicing) and FKKCLAR (for clarification cases).
  SAP Notes: Check for any SAP Notes related to FKKINV355 for additional insights or patches that may address known issues.
  User Roles: Ensure that the user has the appropriate roles and authorizations to manage contract accounts and clarification cases.
  
  By following these steps, you should be able to identify the root cause of the FKKINV355 error and implement a suitable solution.