How To Fix FKKEXC257 - Unable to schedule payment &3 to cash desk &1/&2 (payment category &4)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 257

• Message text: Unable to schedule payment &3 to cash desk &1/&2 (payment category &4)

What causes this issue?

You cannot schedule the posting of payment &v1& with status &v2& again.
If the entry has one of the following statuses, the posting cannot be
scheduled again:
P:,,The payment has already been posted
,,or the entry has been transferred
,,to a payment lot.

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

C:,,The entry is reversed.
E:,,The payment has already been reset,
,,no follow-on posting is necessary.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC257 - Unable to schedule payment &3 to cash desk &1/&2 (payment category &4) ?

  The SAP error message FKKEXC257 indicates that there is an issue with scheduling a payment to a cash desk. This error typically arises in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. Here’s a breakdown of the potential causes, solutions, and related information for this error:
  Causes:
  
  Cash Desk Configuration: The cash desk may not be properly configured or may not exist in the system.
  Payment Category Issues: The payment category specified in the error message may not be valid or may not be allowed for the cash desk.
  Insufficient Authorizations: The user may not have the necessary authorizations to schedule payments to the specified cash desk.
  System Settings: There may be system settings or parameters that prevent the scheduling of payments to the cash desk.
  Open Items: There may be open items or other transactions that are preventing the payment from being scheduled.
  
  Solutions:
  
  
  Check Cash Desk Configuration:
  
  Verify that the cash desk specified in the error message is correctly configured in the system.
  Ensure that the cash desk is active and available for processing payments.
  
  
  
  Validate Payment Category:
  
  Check the payment category specified in the error message to ensure it is valid for the cash desk.
  Review the configuration settings for payment categories in the system.
  
  
  
  Review User Authorizations:
  
  Ensure that the user attempting to schedule the payment has the necessary authorizations to perform this action.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Check System Settings:
  
  Review any relevant system settings or parameters that may restrict payment scheduling to the cash desk.
  Consult with your SAP Basis or configuration team to ensure that all settings are correct.
  
  
  
  Investigate Open Items:
  
  Check for any open items or transactions that may be blocking the payment scheduling.
  Resolve any outstanding issues related to these items.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FPL9 (for payment processing) or FBL5N (for account balance display) to investigate further.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review the SAP documentation for the FI-CA module to understand the configuration and processing of cash desks and payment categories.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP support team or reach out to SAP support for further assistance.