How To Fix FKKEXC256 - Branch &1 will be ignored since it is not an offline branch

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 256

• Message text: Branch &1 will be ignored since it is not an offline branch

What causes this issue?

Branch &V1& is ignored since it is not defined as an <DS:DE.XEXTC_KK>
offline branch</> or an <DS:GLOS.446073555C85004CE10000000A155435>agent
</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If branch &V1& is supposed to represent an offline branch or an agent,
contact your system administrator.

Procedure for System Administrators

Maintain the<DS:TRAN.FPCJM> master data</> for the offline branch or
agent&V1&. Define whether the branch is to be assigned to an agent
(contract account). Select the relevant branch category - agent.
Maintain the <DS:TRAN.FPCJM_EX>assignment</> for the offline branch or
agent &V1& to the corresponding external name for the offline branch or
agent and the relevant cash desk.
If you cannot trace the error back to one of the above prerequisites not
being met, enabling you to remove the error, enter a customer message.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC256 - Branch &1 will be ignored since it is not an offline branch ?

  The SAP error message FKKEXC256 indicates that a specific branch (denoted by &1) is being ignored in a transaction because it is not classified as an "offline branch." This error typically arises in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when dealing with branches that are expected to operate in offline mode.
  Cause:
  
  Branch Configuration: The branch in question is not configured as an offline branch in the system settings. This means that the system expects certain operations to be performed only in branches that are designated for offline processing.
  Transaction Type: The transaction being executed may require an offline branch, and if the specified branch does not meet this requirement, the system will ignore it.
  Data Entry Error: There may be an error in the data entry where the wrong branch is selected for a transaction that requires offline processing.
  
  Solution:
  
  
  Check Branch Configuration:
  
  Go to the configuration settings for branches in your SAP system.
  Verify if the branch in question is set up as an offline branch. If it is not, you may need to change its configuration or select a different branch that is designated as offline.
  
  
  
  Review Transaction Requirements:
  
  Understand the requirements of the transaction you are trying to execute. Ensure that you are using the correct branch that is compatible with the transaction type.
  
  
  
  Correct Data Entry:
  
  If the branch was incorrectly selected, go back to the transaction and select the appropriate offline branch.
  
  
  
  Consult Documentation:
  
  Review the SAP documentation or help resources related to branch management and offline processing to ensure compliance with the system's requirements.
  
  
  
  Contact Support:
  
  If you are unable to resolve the issue through configuration or data entry, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional context on branch configurations.
  Transaction Codes: Familiarize yourself with transaction codes related to branch management and configuration, such as OBY6 for branch settings.
  User Roles and Authorizations: Ensure that you have the necessary authorizations to make changes to branch configurations or to execute the transactions in question.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.