How To Fix FKKEXC168 - Unable to reverse payment &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 168

• Message text: Unable to reverse payment &1

What causes this issue?

You have tried to reverse payment &v1& of branch &v2&/cash desk &v3&.
Payment &v1& was included in payment lot &v4&. However, there is no
payment document for the lot item.

System Response

The reversal is not executed.

How to fix this error?

Post payment lot &v4& or postprocess it.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC168 - Unable to reverse payment &1 ?

  The SAP error message FKKEXC168 "Unable to reverse payment &1" typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules. This error indicates that the system is unable to reverse a payment due to certain conditions or constraints.
  Causes:
  
  Payment Already Reversed: The payment you are trying to reverse may have already been reversed or canceled.
  Document Status: The payment document may be in a status that does not allow for reversal (e.g., it may be cleared or settled).
  Posting Period: The posting period for the payment may be closed, preventing any further changes.
  Dependencies on Other Documents: The payment may be linked to other documents (like invoices or credit memos) that are preventing the reversal.
  Authorization Issues: The user may not have the necessary authorizations to perform the reversal.
  Technical Issues: There may be technical issues or inconsistencies in the database that are preventing the reversal.
  
  Solutions:
  
  Check Document Status: Verify the status of the payment document. If it has already been reversed, you may not need to take further action.
  Open Posting Period: Ensure that the posting period for the payment is open. If it is closed, you may need to open it or perform the reversal in a different period.
  Review Dependencies: Check if there are any dependent documents that need to be addressed before the payment can be reversed.
  User Authorizations: Ensure that the user attempting the reversal has the necessary permissions to perform this action.
  Consult Logs: Check the application logs for more detailed error messages that may provide additional context on why the reversal is failing.
  Technical Support: If the issue persists, consider reaching out to your SAP support team or technical team to investigate any underlying technical issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) or F-28 (Post Incoming Payments) to review payment details.
  SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address known issues related to this error message.
  Documentation: Review SAP documentation for the FI-CA module to understand the payment processing and reversal procedures better.
  
  If you continue to experience issues after trying the above solutions, it may be beneficial to escalate the matter to your SAP support team for further investigation.