How To Fix FKKEXC167 - Payment &1 of branch/cash desk &2/&3 is in retry mode

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 167

• Message text: Payment &1 of branch/cash desk &2/&3 is in retry mode

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC167 - Payment &1 of branch/cash desk &2/&3 is in retry mode ?

  The SAP error message FKKEXC167 indicates that a payment is in "retry mode" for a specific branch or cash desk. This typically occurs in the context of the SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) modules, where payment processing is managed.
  Cause:
  The "retry mode" status usually means that the system attempted to process a payment but encountered an issue that prevented successful completion. Common causes for this error include:
  
  Technical Issues: There may be a temporary technical issue with the payment processing system or network.
  Configuration Errors: Incorrect configuration settings for the payment processing or cash desk may lead to this error.
  Data Issues: There could be missing or incorrect data related to the payment, such as invalid account information or payment details.
  Locking Issues: The payment might be locked by another process or transaction, preventing it from being processed.
  
  Solution:
  To resolve the FKKEXC167 error, you can take the following steps:
  
  Check Payment Status: Review the payment status in the system to understand why it is in retry mode. You can use transaction codes like FPL9 or FBL5N to check the payment documents.
  Review Logs: Check the application logs (transaction code SLG1) for any error messages or warnings that might provide more context about the failure.
  Retry Payment: If the issue was temporary, you can attempt to manually retry the payment processing.
  Configuration Review: Ensure that the configuration for the cash desk and payment processing is correct. This includes checking settings in the FI-CA module.
  Data Validation: Validate the data associated with the payment to ensure that all required fields are filled out correctly and that there are no discrepancies.
  Consult Documentation: Refer to SAP documentation or notes related to the specific error message for additional troubleshooting steps.
  Contact Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it appears to be a system-level issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FPL9 (Payment List), FBL5N (Customer Line Item Display), and SLG1 (Application Log).
  SAP Notes: Search for SAP Notes related to FKKEXC167 for any known issues or patches that may address the problem.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, providing insights or solutions from other users' experiences.
  
  By following these steps, you should be able to diagnose and resolve the issue related to the FKKEXC167 error message in SAP.