How To Fix FKKEXC028 - Assignment of ext./int. ID for branch/agent &1 and cash desk &2 missing

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 028

• Message text: Assignment of ext./int. ID for branch/agent &1 and cash desk &2 missing

What causes this issue?

The assignment of the external ID to the internal ID is missing for the
following objects:
<DS:XEXTC_KK>Offline branch</> or
<DS:GLOS.446073555C85004CE10000000A155435>agent</>&V1&
Cash desk &V2&

System Response

Processing is terminated.

How to fix this error?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

INCLUDE FICA_NA_CUST_EXT_CASH_DESK OBJECT DOKU ID TX
INCLUDE FICA_NA_INFOADMIN OBJECT DOKU ID TX

Procedure for System Administrators

INCLUDE FICA_NA_CUST_FPCJM_2 OBJECT DOKU ID TX
INCLUDE FICA_NA_CUST_FPCJM_EX_2 OBJECT DOKU ID TX
If you cannot trace the error back to one of the above prerequisites not
being met, enabling you to remove the error, enter a customer message.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC028 - Assignment of ext./int. ID for branch/agent &1 and cash desk &2 missing ?

  The SAP error message FKKEXC028 indicates that there is a missing assignment of an external or internal ID for a specific branch/agent and cash desk combination. This error typically occurs in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module, which is used for managing customer accounts and billing processes.
  Cause:
  The error can arise due to several reasons:
  
  Missing Configuration: The external or internal ID for the specified branch/agent and cash desk has not been configured in the system.
  Data Inconsistency: There may be inconsistencies in the data related to the branch/agent or cash desk, leading to the inability to find the required assignment.
  Incorrect Master Data: The master data for the branch/agent or cash desk may not be set up correctly, or the relevant entries may be missing.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for the FI-CA module.
  Ensure that the external/internal ID assignments for the specified branch/agent and cash desk are correctly set up.
  You can check the configuration in the following path:
  
  SPRO > Financial Accounting > Contract Accounts Receivable and Payable > Master Data > Define External and Internal IDs.
  
  
  
  
  
  Verify Master Data:
  
  Check the master data for the branch/agent and cash desk in question.
  Ensure that all necessary entries exist and are correctly maintained.
  
  
  
  Assign Missing IDs:
  
  If you find that the assignment is missing, create the necessary entries to assign the external/internal IDs to the branch/agent and cash desk.
  
  
  
  Test the Configuration:
  
  After making the necessary changes, test the configuration by attempting to perform the action that triggered the error again.
  
  
  
  Consult Documentation:
  
  If the issue persists, refer to SAP documentation or consult with your SAP support team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OB52 (for maintaining periods) or FQEVENT (for event management) to check related settings.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  User Authorizations: Ensure that the user has the necessary authorizations to view and modify the configuration settings.
  
  By following these steps, you should be able to identify and resolve the cause of the FKKEXC028 error in your SAP system.