How To Fix FKKEXC027 - No free cash desks available or no master data exists

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 027

• Message text: No free cash desks available or no master data exists

What causes this issue?

There are currently no free cash desks available or no master data has
been created in the system for the external payment process.

System Response

You cannot assign a branch and cash desk to yourself. You cannot
continue processing without an assignment to a cash desk and branch.

How to fix this error?

If all cash desks are currently locked, try to make the assignment
later.
If no master data exists in the system, contact your system
administrator.

Procedure for System Administrators

Maintain the <DS:TRAN.FPCJM>master data</> for the internal branches and
internal cash desks. Make sure that the branches are either an external
category or do not have an agent contract account. The decision as to
whether the branch does or does not have an agent contract account
depends on whether the branch is run by an external agent (supermarket
chain, for example) and the reconciliation is to be via an own contract
using an agent posting.
Make the <DS:TRAN.FPCJM_EX>assignment</> between internal branches and
internal cash desks to the corresponding external branches and external
cash desks.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC027 - No free cash desks available or no master data exists ?

  The SAP error message FKKEXC027 indicates that there are no free cash desks available or that the necessary master data does not exist. This error typically occurs in the context of the SAP Contract Accounts Receivable and Payable (FI-CA) module when trying to process a payment or perform a cash desk operation.
  Causes:
  
  
  No Free Cash Desks Available: 
  
  All cash desks are currently occupied or have been assigned to other processes.
  The cash desk configuration may not allow for additional transactions due to restrictions or settings.
  
  
  
  Missing Master Data:
  
  The required master data for cash desks (such as cash desk configuration or cash desk assignment) is not set up in the system.
  The cash desk may not be properly defined in the system, or the relevant organizational units may not be linked correctly.
  
  
  
  Authorization Issues:
  
  The user may not have the necessary authorizations to access or use the cash desks.
  
  
  
  Solutions:
  
  
  Check Cash Desk Availability:
  
  Navigate to the cash desk configuration in the SAP system and verify if there are any cash desks available for use.
  Ensure that the cash desks are not currently in use or locked by other transactions.
  
  
  
  Review Master Data:
  
  Check the master data settings for cash desks in the system. Ensure that the cash desks are properly defined and configured.
  If necessary, create or update the cash desk master data to ensure it is available for transactions.
  
  
  
  User Authorizations:
  
  Verify that the user has the appropriate authorizations to access and use the cash desks. This may involve checking user roles and permissions in the SAP system.
  
  
  
  Configuration Settings:
  
  Review the configuration settings for cash management in the SAP system. Ensure that all necessary parameters are set correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring cash desks and resolving related issues.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like OBY6 (for cash desk configuration) or FQEVENT (for managing cash desk events) to access relevant settings.
  SAP Notes: Check for any SAP Notes related to this error message for additional troubleshooting steps or patches that may resolve the issue.
  Support: If the issue persists, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.