How To Fix FKKEXC024 - Unable to save information for payment media of cash desk &1/&2

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 024

• Message text: Unable to save information for payment media of cash desk &1/&2

What causes this issue?

The information for the payment media of cash desk &v1&/&v2& could not
be saved.

System Response

The XI message was invalidated. No payments were posted.

How to fix this error?

Correct the error and post the XI message again.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC024 - Unable to save information for payment media of cash desk &1/&2 ?

  The SAP error message FKKEXC024 indicates that the system is unable to save information for payment media related to a cash desk. This error typically occurs in the context of the Contract Accounts Receivable and Payable (FI-CA) module when there are issues with the payment media configuration or data.
  Causes:
  
  Missing Configuration: The payment media configuration for the cash desk may not be set up correctly.
  Data Inconsistencies: There may be inconsistencies or missing data in the payment media records.
  Authorization Issues: The user may not have the necessary authorizations to save payment media information.
  Technical Issues: There could be underlying technical issues, such as database locks or system errors.
  
  Solutions:
  
  
  Check Configuration:
  
  Verify that the payment media configuration for the cash desk is correctly set up in the system. This includes checking the payment methods and ensuring they are properly assigned to the cash desk.
  Navigate to the configuration settings in SPRO (SAP Reference IMG) and ensure that all necessary settings for payment media are in place.
  
  
  
  Review Payment Media Data:
  
  Check the payment media data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  If necessary, try to recreate the payment media entry to see if the issue persists.
  
  
  
  User Authorizations:
  
  Ensure that the user attempting to save the payment media has the appropriate authorizations. You may need to consult with your SAP security team to verify and adjust user roles if needed.
  
  
  
  Check for Technical Issues:
  
  Look for any system logs or error messages that might provide additional context about the issue. You can use transaction codes like SLG1 (Application Log) to check for logs related to the error.
  If there are database locks or other technical issues, you may need to consult with your SAP Basis team to resolve them.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error message. There may be patches or updates that resolve known issues.
  
  
  
  Testing:
  
  After making any changes, perform tests to ensure that the issue is resolved and that payment media can be saved without errors.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKK_MAINTAIN (for maintaining payment media) and FKK_CASH (for cash desk operations).
  Documentation: Review SAP documentation related to payment media and cash desk operations for additional insights and best practices.
  Support: If the issue persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  By following these steps, you should be able to identify and resolve the issue related to the FKKEXC024 error message.