How To Fix FKKEXC023 - Entry OFFIC &1 CHDSK &2 PAYID &3 PAYTP &4 cannot be locked

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKEXC - Message Class for External Payments

• Message number: 023

• Message text: Entry OFFIC &1 CHDSK &2 PAYID &3 PAYTP &4 cannot be locked

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKEXC023 - Entry OFFIC &1 CHDSK &2 PAYID &3 PAYTP &4 cannot be locked ?

  The SAP error message FKKEXC023 indicates that a specific entry in the SAP system cannot be locked for processing. This typically occurs in the context of financial transactions, particularly in the area of contract accounts receivable and payable (FI-CA). The error message provides specific identifiers for the entry that cannot be locked, which include:
  
  OFFIC: Office or organizational unit
  CHDSK: Check or document number
  PAYID: Payment ID
  PAYTP: Payment type
  
  Cause
  The error usually arises due to one of the following reasons:
  
  Concurrent Access: Another user or process is currently accessing or modifying the same entry, preventing your transaction from obtaining a lock.
  System Configuration: There may be issues with the configuration of the locking mechanism in the SAP system.
  Database Issues: There could be underlying database issues that are preventing the lock from being established.
  Long-running Transactions: If a transaction is taking too long to complete, it may hold locks longer than expected, causing other transactions to fail.
  
  Solution
  To resolve the error, you can take the following steps:
  
  
  Check for Concurrent Users: Verify if another user is currently processing the same entry. You can use transaction codes like SM12 (to view lock entries) to see if there are existing locks on the entry.
  
  
  Wait and Retry: If the entry is locked by another user, you may need to wait for that user to complete their transaction and then retry your operation.
  
  
  Review Transaction Logs: Check the transaction logs for any long-running processes that might be holding locks. You can use transaction codes like SM21 (system log) to review logs for any errors or warnings.
  
  
  System Configuration: If the issue persists, consult with your SAP Basis team to review the locking configuration and ensure that it is set up correctly.
  
  
  Database Health Check: If you suspect database issues, work with your database administrator to check for any locks or performance issues at the database level.
  
  
  Contact SAP Support: If none of the above solutions work, consider reaching out to SAP support for further assistance, especially if this is a recurring issue.
  
  
  Related Information
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SM12 (lock entries), SM21 (system log), and ST22 (dump analysis) for troubleshooting.
  Documentation: Review SAP documentation related to FI-CA and locking mechanisms for more detailed insights.
  User Training: Ensure that users are trained on how to properly handle transactions to minimize locking issues.
  
  By following these steps, you should be able to identify the cause of the locking issue and take appropriate action to resolve it.