How To Fix FKKDM003 - Case cannot be created; currency is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKDM - Messages for Case Management in FI-CA

• Message number: 003

• Message text: Case cannot be created; currency is not unique

trados = docu -> fi -> fica

What causes this issue?

The items contained in a collection case must all be posted in the same
currency.

System Response

The processing is terminated.

How to fix this error?

Make sure that a case is created only for items with the same
transaction currency.

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKDM003 - Case cannot be created; currency is not unique ?

  The SAP error message FKKDM003 indicates that a case cannot be created because the currency is not unique. This typically occurs in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when there are multiple currencies involved in the transaction or case creation process.
  Cause:
  
  Multiple Currencies: The system has detected that there are multiple currencies associated with the case or the related transactions. This can happen if different line items or accounts are using different currencies.
  Configuration Issues: There may be configuration settings in the system that do not allow for multiple currencies in a single case.
  Data Inconsistency: There might be inconsistencies in the data being processed, such as different currencies being assigned to the same case or transaction.
  
  Solution:
  
  Check Currency Settings: Review the currency settings in the relevant master data (e.g., customer master, contract accounts) to ensure that they are consistent and that only one currency is being used for the case.
  Review Line Items: If the case is being created from multiple line items, ensure that all line items are in the same currency. If they are not, you may need to convert them to a single currency.
  Configuration Review: Check the configuration settings in the SAP system related to case management and currency handling. Ensure that the system is set up to handle the currencies as intended.
  Data Validation: Validate the data being input into the system to ensure that there are no discrepancies or errors that could lead to multiple currencies being assigned.
  Consult Documentation: Refer to SAP documentation or notes related to this error message for any specific guidance or updates that may apply to your version of SAP.
  
  Related Information:
  
  Transaction Codes: You may want to check relevant transaction codes such as FKK_CASE for case management or FBL5N for customer line items to investigate further.
  SAP Notes: Look for SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Support: If the issue persists, consider reaching out to SAP support or your internal SAP support team for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.