How To Fix FKKDM002 - Case cannot be created; business partner is not unique

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKDM - Messages for Case Management in FI-CA

• Message number: 002

• Message text: Case cannot be created; business partner is not unique

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKDM002 - Case cannot be created; business partner is not unique ?

  The SAP error message FKKDM002 indicates that a case cannot be created because the business partner is not unique. This typically occurs in the context of SAP's Contract Accounts Receivable and Payable (FI-CA) module, where business partners are used to manage customer and vendor data.
  Cause:
  The error arises when the system finds multiple entries for the same business partner in the relevant context, which leads to ambiguity. This can happen due to:
  
  Duplicate Business Partner Entries: There are multiple business partner records with the same identification (e.g., name, address, or other key fields).
  Incorrect Configuration: The system may be configured in a way that does not allow for the creation of cases when there are duplicates.
  Data Migration Issues: If data has been migrated from another system, it may have resulted in duplicate entries.
  Inconsistent Data: There may be inconsistencies in the data that prevent the system from identifying a unique business partner.
  
  Solution:
  To resolve the FKKDM002 error, you can take the following steps:
  
  
  Check for Duplicates:
  
  Use transaction code BP (Business Partner) to search for the business partner in question.
  Look for any duplicate entries that may exist in the system.
  
  
  
  Merge or Delete Duplicates:
  
  If duplicates are found, you may need to merge them or delete the unnecessary entries. Ensure that you have the necessary authorizations to perform these actions.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the FI-CA module to ensure that the system is set up correctly to handle business partners.
  Consult with your SAP administrator or functional consultant if you suspect configuration issues.
  
  
  
  Data Cleansing:
  
  If the issue is due to data migration, consider performing a data cleansing exercise to remove duplicates and ensure data integrity.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the FKKDM002 error for any specific guidance or patches that may address the issue.
  
  
  
  Contact SAP Support:
  
  If the problem persists after trying the above solutions, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner), FBL1N (Vendor Line Item Display), and FBL5N (Customer Line Item Display) to help in identifying and managing business partners.
  SAP Notes: Check for any SAP Notes related to FKKDM002 for additional insights or fixes that may have been released.
  User Roles and Authorizations: Ensure that the user attempting to create the case has the necessary roles and authorizations to manage business partners.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.