How To Fix FKKCOLL103 - External status &1 for collection unit &2 not entered in Customizing

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 103

• Message text: External status &1 for collection unit &2 not entered in Customizing

What causes this issue?

External status &V1&, which was reported for collection unit &V2&, is
not entered in Customizing.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

INCLUDE FICA_NA_CUST_1 OBJECT DOKU ID TX

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL103 - External status &1 for collection unit &2 not entered in Customizing ?

  The SAP error message FKKCOLL103 indicates that there is an issue with the configuration of the external status for a collection unit in the SAP system. Specifically, it means that the external status for the specified collection unit has not been defined in the Customizing settings.
  Cause:
  The error occurs when:
  
  The external status for the collection unit is not maintained in the Customizing settings.
  There may be a mismatch between the expected external status and what is configured in the system.
  The collection unit is being used in a transaction that requires a defined external status.
  
  Solution:
  To resolve the error, you need to perform the following steps:
  
  
  Access Customizing:
  
  Go to the SAP Easy Access screen and enter the transaction code SPRO to access the Customizing settings.
  
  
  
  Navigate to the Relevant Configuration:
  
  Follow the path: Financial Accounting (New) -> Accounts Receivable and Accounts Payable -> Contract Accounts Receivable and Payable -> Collection Management -> Define External Statuses.
  
  
  
  Define External Status:
  
  Check if the external status for the specified collection unit is defined. If it is not, you will need to create a new entry.
  Click on "New Entries" and enter the required details for the external status, including the collection unit and any other necessary parameters.
  
  
  
  Save Changes:
  
  After entering the necessary information, save your changes.
  
  
  
  Test the Configuration:
  
  After making the changes, test the transaction that previously generated the error to ensure that the issue has been resolved.
  
  
  
  Related Information:
  
  Documentation: Refer to the SAP Help Portal for detailed documentation on configuring collection management and external statuses.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKCOLL for collection management and FKKOP for processing open items.
  Support: If the issue persists after making the necessary changes, consider reaching out to your SAP support team or consulting the SAP Community for further assistance.
  
  By following these steps, you should be able to resolve the FKKCOLL103 error and ensure that the external status for the collection unit is properly configured in your SAP system.