How To Fix FKKCOLL039 - Enterprise services active: file interface no longer supported

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 039

• Message text: Enterprise services active: file interface no longer supported

What causes this issue?

Enterprise services for submission to collection agencies were activated
in Customizing. This function is therefore no longer supported. For more
information, see this <DS:DE.XESCOLL_KK>text</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL039 - Enterprise services active: file interface no longer supported ?

  The SAP error message FKKCOLL039 indicates that the enterprise services for the file interface are no longer supported. This typically occurs in the context of SAP Convergent Charging or SAP Convergent Invoicing, where the system is trying to process a file interface that has been deprecated or is not configured correctly.
  Cause:
  
  Deprecated Interface: The file interface that the system is trying to use has been deprecated in the current version of SAP.
  Configuration Issues: The system may not be properly configured to use the new interfaces or services that have replaced the deprecated ones.
  Version Compatibility: The error may arise if there is a mismatch between the version of the SAP system and the expected interfaces.
  
  Solution:
  
  Check Documentation: Review the SAP documentation for the specific version you are using to understand the current supported interfaces and services.
  Update Configuration: If you are using a deprecated file interface, you will need to update your configuration to use the new supported interfaces. This may involve:
  
  Modifying the configuration settings in the SAP system.
  Implementing new data processing methods that align with the current standards.
  
  
  Consult SAP Notes: Look for relevant SAP Notes that may provide patches or additional guidance on how to resolve this issue. You can search for notes related to FKKCOLL039 or the specific module you are working with.
  Contact SAP Support: If you are unable to resolve the issue through documentation and configuration changes, consider reaching out to SAP Support for assistance.
  
  Related Information:
  
  SAP Help Portal: The SAP Help Portal provides detailed information on the various modules and their interfaces. It can be a valuable resource for understanding changes in functionality.
  SAP Community: Engaging with the SAP Community can provide insights from other users who may have encountered similar issues.
  Upgrade Considerations: If you are on an older version of SAP, consider planning an upgrade to ensure you have access to the latest features and support.
  
  By addressing the configuration and ensuring you are using supported interfaces, you should be able to resolve the FKKCOLL039 error.