How To Fix FKKCOLL040 - Enterprise services not active: function cannot be used

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKCOLL - Submission to Ext.Collection Agency/Legal Dunning Procedure

• Message number: 040

• Message text: Enterprise services not active: function cannot be used

What causes this issue?

Enterprise Services are not active for the business process <LS>Submit
to Collection Agency</>.

System Response

The transaction cannot be used.

How to fix this error?

Activate Enterprise Services.
INCLUDE FICA_NA_F5 OBJECT DOKU ID TX

Procedure for System Administrators

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKCOLL040 - Enterprise services not active: function cannot be used ?

  The SAP error message FKKCOLL040 indicates that the enterprise services required for certain functions in the SAP system are not active. This error typically arises in the context of SAP Convergent Charging or SAP Contract Accounts Receivable and Payable (FI-CA) when trying to execute a function that relies on these services.
  Cause:
  The primary cause of this error is that the necessary enterprise services are not activated in the SAP system. This can happen due to:
  
  Missing Configuration: The enterprise services related to the specific functionality have not been configured or activated in the system.
  System Settings: The system settings may not be properly configured to support the required enterprise services.
  Transport Issues: If the system has recently undergone a transport of changes, the necessary services may not have been included or activated.
  
  Solution:
  To resolve the error, you can follow these steps:
  
  
  Check Service Activation:
  
  Go to transaction SOAMANAGER.
  Navigate to the Service Administration section.
  Check if the required enterprise services are listed and activated. If not, activate them.
  
  
  
  Activate Required Services:
  
  If you identify that specific services are not active, you can activate them directly from the SOAMANAGER interface.
  Ensure that you have the necessary authorizations to perform this action.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to the specific functionality you are trying to use. Ensure that all necessary settings are correctly configured.
  
  
  
  Consult Documentation:
  
  Refer to the SAP documentation or notes related to the specific enterprise services you are working with. This can provide insights into any additional steps required for activation.
  
  
  
  System Restart:
  
  In some cases, a system restart may be required after activating services to ensure that all components are properly initialized.
  
  
  
  Contact SAP Support:
  
  If the issue persists after following the above steps, consider reaching out to SAP Support for further assistance. They can provide more detailed guidance based on your specific system configuration.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SOAMANAGER for service management and SPRO for configuration settings.
  SAP Notes: Search for SAP Notes related to FKKCOLL040 for any known issues or patches that may address the problem.
  Documentation: Review the official SAP Help Portal for documentation on enterprise services and their configuration.
  
  By following these steps, you should be able to resolve the FKKCOLL040 error and ensure that the necessary enterprise services are active in your SAP system.