How To Fix FKKBIX396 - No rerating requests were processed

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKBIX - Conv.Inv.: Billing (Invoice Preprocessing)

• Message number: 396

• Message text: No rerating requests were processed

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKBIX396 - No rerating requests were processed ?

  The SAP error message FKKBIX396, which states "No rerating requests were processed," typically occurs in the context of the SAP Convergent Charging (SAP CC) or SAP Convergent Invoicing (SAP CI) modules. This error indicates that the system did not find any rerating requests to process, which can happen for several reasons.
  Causes:
  
  No Rerating Requests Available: There may simply be no rerating requests in the system that meet the criteria for processing.
  Incorrect Selection Criteria: The selection criteria used to fetch rerating requests may be too restrictive, leading to no results being returned.
  Status of Rerating Requests: The rerating requests may already be processed or in a status that does not allow them to be rerated.
  Configuration Issues: There may be configuration issues in the system that prevent rerating from being executed properly.
  Data Integrity Issues: There could be issues with the data integrity of the rerating requests, such as missing or incorrect information.
  
  Solutions:
  
  Check Rerating Requests: Verify if there are any rerating requests available in the system. You can do this by checking the relevant transaction codes or reports in SAP.
  Review Selection Criteria: Ensure that the selection criteria used to fetch rerating requests are appropriate and not overly restrictive.
  Check Status: Look at the status of the rerating requests to ensure they are in a state that allows them to be processed. If they are already processed, you may need to create new requests.
  Configuration Review: Review the configuration settings related to rerating in SAP CC or CI to ensure everything is set up correctly.
  Data Validation: Validate the data associated with the rerating requests to ensure there are no integrity issues. This may involve checking for missing or incorrect entries.
  Logs and Traces: Check system logs and traces for any additional error messages or warnings that could provide more context about the issue.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FKKBIX for rerating processes, and FKKBIX01 for rerating request management.
  SAP Notes: Search for SAP Notes related to FKKBIX396 for any known issues or patches that may address the problem.
  Documentation: Review the official SAP documentation for Convergent Charging or Invoicing for detailed information on rerating processes and configurations.
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with detailed information about the error and the steps you have taken to troubleshoot.
  
  By following these steps, you should be able to identify the cause of the FKKBIX396 error and implement a suitable solution.