How To Fix FKKBIX340 - Refill method and/or point of sale does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKBIX - Conv.Inv.: Billing (Invoice Preprocessing)

• Message number: 340

• Message text: Refill method and/or point of sale does not exist

What causes this issue?

The following reasons for a balance change on a prepaid account require
correct entries for the refill method and the point of sale:
01,,Individual refill, payment already made
02,,Automatic refill
11,,Individual refill, payment not yet made

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Entering the refill method and point of sale is required because these
refill reasons lead to a posting in Contract Accounts Receivable and
Payable; the account determination is dependent on the refill method and
the point of sale.

System Response

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKBIX340 - Refill method and/or point of sale does not exist ?

  The SAP error message FKKBIX340, which states "Refill method and/or point of sale does not exist," typically occurs in the context of SAP's Retail or Logistics modules, particularly when dealing with inventory management, replenishment, or point-of-sale (POS) systems. This error indicates that the system is unable to find a valid refill method or point of sale configuration for the transaction you are trying to execute.
  Causes:
  
  Missing Configuration: The refill method or point of sale (POS) has not been defined in the system.
  Incorrect Master Data: The master data for the item or location may not be set up correctly, leading to the system not recognizing the refill method or POS.
  Data Inconsistency: There may be inconsistencies in the data, such as missing links between the refill method and the POS.
  Authorization Issues: The user may not have the necessary authorizations to access the refill method or POS.
  
  Solutions:
  
  
  Check Configuration:
  
  Navigate to the configuration settings for refill methods and POS in the SAP system.
  Ensure that the refill method is defined and correctly linked to the relevant POS.
  
  
  
  Review Master Data:
  
  Check the master data for the item in question to ensure that it is correctly set up with the appropriate refill method and POS.
  Verify that the relevant organizational units (e.g., store, warehouse) are correctly configured.
  
  
  
  Data Consistency Check:
  
  Run consistency checks in the system to identify any discrepancies in the data related to refill methods and POS.
  Correct any inconsistencies found.
  
  
  
  User Authorizations:
  
  Ensure that the user executing the transaction has the necessary authorizations to access the refill method and POS.
  If needed, consult with your SAP security team to adjust user roles and permissions.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on configuring refill methods and POS in your version of SAP.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support or your internal IT team for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as OMI1 (for maintaining refill methods) and OMI2 (for maintaining POS).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches.
  Training and Documentation: Ensure that users are trained on the correct processes for managing refill methods and POS configurations.
  
  By following these steps, you should be able to identify and resolve the issue related to the FKKBIX340 error message in SAP.