How To Fix FKKB_DM041 - Unallowed change of dispute case &1 (internal reason: &2 to &3)

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 041

• Message text: Unallowed change of dispute case &1 (internal reason: &2 to &3)

What causes this issue?

If you change the reason for dispute case &V1&, the internal dispute
type would change from &V2& to &V3&. This change is not possible.
The internal dispute types are:
Type,,Meaning
A001,,Incorrect Invoice
A002,,Incorrect Credit
A003,,Missing Credit
B001,,Missing Payment

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM041 - Unallowed change of dispute case &1 (internal reason: &2 to &3) ?

  The SAP error message FKKB_DM041 indicates that there has been an unallowed change to a dispute case. This error typically arises in the context of dispute management within SAP, where certain changes to a dispute case are restricted due to business rules or system configurations.
  Cause:
  The error message FKKB_DM041 is triggered when an attempt is made to change a dispute case in a way that is not permitted. The internal reason provided in the message (e.g., &2 to &3) usually indicates the specific field or attribute that is being changed and the values involved. Common causes for this error include:
  
  Business Rules: Certain fields in a dispute case may be locked for editing once the case has reached a specific status or has been processed in a certain way.
  Configuration Settings: The system may be configured to prevent changes to specific attributes of a dispute case after certain actions have been taken (e.g., after a dispute has been resolved).
  Data Integrity: The system enforces data integrity rules to ensure that changes do not lead to inconsistencies in the dispute management process.
  
  Solution:
  To resolve the FKKB_DM041 error, consider the following steps:
  
  Review the Change Attempt: Check the specific change you are trying to make to the dispute case. Ensure that it is allowed based on the current status of the case.
  Check Business Rules: Consult with your SAP functional team or refer to the business rules defined for dispute management to understand what changes are permissible.
  Status of the Dispute Case: Verify the current status of the dispute case. If the case is in a status that does not allow changes, you may need to change the status first or follow the appropriate process to make the desired changes.
  Consult Documentation: Look into SAP documentation or notes related to dispute management for any specific guidelines or restrictions that may apply to the changes you are attempting.
  Contact Support: If you are unable to determine the cause or find a solution, consider reaching out to SAP support for assistance. Provide them with the error message details and the context in which it occurred.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for dispute management, such as FKKDISH (Dispute Case Management).
  SAP Notes: Search for SAP Notes related to dispute management and error FKKB_DM041 for any patches or updates that may address the issue.
  User Roles and Authorizations: Ensure that the user attempting to make the change has the necessary authorizations to modify the dispute case.
  
  By following these steps, you should be able to identify the cause of the FKKB_DM041 error and take appropriate action to resolve it.