How To Fix FKKB_DM028 - Enter a positive dispute amount

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 028

• Message text: Enter a positive dispute amount

trdos = fn

What causes this issue?

You enter dispute amounts that the customer requests from you (invoice
was too high, credit memo was too low) as positive amounts.
A negative dispute amount would mean that an invoice was too low or a
credit memo too high.
You should always enter dispute cases of the category "Missing Payment"
and "Missing Credit Memo" positively.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM028 - Enter a positive dispute amount ?

  The SAP error message FKKB_DM028, which states "Enter a positive dispute amount," typically occurs in the context of managing disputes in accounts receivable or accounts payable within the SAP system. This error indicates that the system requires a positive numerical value for the dispute amount, and it cannot process the transaction with a zero or negative value.
  Cause:
  
  Invalid Input: The user may have entered a zero or negative value in the dispute amount field.
  Data Entry Error: There might be a mistake in data entry, where the intended amount was not correctly inputted.
  System Configuration: In some cases, the system configuration may not allow for certain types of dispute amounts, leading to this error.
  
  Solution:
  
  Check Input Values: Ensure that the dispute amount entered is a positive number. If you intended to enter a specific amount, double-check that it is greater than zero.
  Correct Data Entry: If you find that a zero or negative value was mistakenly entered, correct it to a valid positive amount.
  Review Business Logic: If the dispute amount is derived from calculations or other fields, ensure that those calculations are correct and that they yield a positive result.
  Consult Documentation: If you are unsure about the expected values or the context in which you are entering the dispute amount, refer to the relevant SAP documentation or user guides.
  Contact Support: If the issue persists after verifying the input, consider reaching out to your SAP support team or system administrator for further assistance.
  
  Related Information:
  
  Transaction Codes: This error may occur in various transaction codes related to dispute management, such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), or specific dispute management transactions.
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context on dispute management processes.
  User Training: Ensure that users involved in dispute management are adequately trained on the system's requirements for entering dispute amounts.
  
  By following these steps, you should be able to resolve the FKKB_DM028 error and successfully enter a positive dispute amount in the SAP system.