How To Fix FKKB_DM026 - Dispute case locked by user &1

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 026

• Message text: Dispute case locked by user &1

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM026 - Dispute case locked by user &1 ?

  The SAP error message FKKB_DM026 indicates that a dispute case is locked by a specific user (denoted by &1). This typically occurs in the context of SAP's Dispute Management module, where a dispute case is being accessed or modified by one user while another user attempts to access the same case.
  Cause:
  
  User Locking: The dispute case is currently being edited or processed by another user, which prevents other users from making changes to it simultaneously.
  Session Issues: Sometimes, a user may have an open session that has not been properly closed, leading to a lock on the dispute case.
  System Configuration: Certain configurations in the SAP system may enforce strict locking mechanisms to prevent data inconsistencies.
  
  Solution:
  
  Wait and Retry: If the case is locked by another user, the simplest solution is to wait until that user has finished their work and released the lock. You can periodically check if the lock has been released.
  Identify the Locking User: If you have the necessary permissions, you can identify the user who has locked the dispute case. This can often be done through transaction codes like SM12 (to view lock entries) or SM21 (to check system logs).
  Contact the Locking User: If possible, reach out to the user who has the case locked and ask them to complete their work or release the lock.
  Force Unlock (if necessary): If the locking user is unavailable and the case needs urgent attention, a system administrator can forcefully unlock the case using transaction code SM12. However, this should be done with caution, as it may lead to data inconsistencies.
  Review System Configuration: If locking issues are frequent, it may be worth reviewing the system configuration and user access settings to ensure they align with business processes.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage lock entries.
  SM21: To check system logs for any related issues.
  SU01: To manage user accounts and roles.
  
  
  User Training: Ensure that users are trained on how to properly close sessions and manage dispute cases to minimize locking issues.
  SAP Notes: Check SAP Notes for any known issues or patches related to dispute case locking, as there may be updates or fixes available.
  
  If the problem persists or if you encounter additional issues, consider reaching out to your SAP support team for further assistance.