How To Fix FKKB_DM025 - Case ID &1 is category "Missing Payment" and is not permitted here

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 025

• Message text: Case ID &1 is category "Missing Payment" and is not permitted here

trados = docu -> ep -> epfinfscmdm

What causes this issue?

The dispute case with the case ID &V1& (business partner &V2&) is of
the category
<LS>Missing Payment</>. SAP does not support the entry of replacement
receivables or correction documents with reference to such a case using
the transaction <LS>Post Document</>.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check the case ID entered on the request document.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM025 - Case ID &1 is category "Missing Payment" and is not permitted here ?

  The SAP error message FKKB_DM025 indicates that there is an issue related to a case ID that is categorized as "Missing Payment." This error typically arises in the context of the SAP Collections and Disbursements (FS-CD) module, which is used for managing collections and disbursements processes.
  Cause:
  The error message FKKB_DM025 occurs when you attempt to perform an operation on a case that is categorized as "Missing Payment," but the operation is not permitted for that category. This can happen in various scenarios, such as:
  
  Incorrect Case Handling: You may be trying to process a case that is not in the correct status or category for the action you are attempting.
  Configuration Issues: The system may be configured in a way that restricts certain actions for cases categorized as "Missing Payment."
  User Authorization: The user may not have the necessary permissions to perform actions on cases with this category.
  
  Solution:
  To resolve the FKKB_DM025 error, consider the following steps:
  
  Check Case Status: Verify the status of the case with ID &1. Ensure that it is in a state that allows the operation you are trying to perform.
  Review Configuration: Consult with your SAP administrator or functional consultant to review the configuration settings for the Collections and Disbursements module. Ensure that the system is set up to allow the desired operations for cases categorized as "Missing Payment."
  User Authorization: Ensure that the user attempting the operation has the necessary authorizations to work with cases of this category. You may need to check the user's roles and permissions in the SAP system.
  Consult Documentation: Refer to SAP documentation or help resources for more information on handling cases categorized as "Missing Payment" and the specific operations that are allowed.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional guidance on handling cases categorized as "Missing Payment."
  Transaction Codes: Familiarize yourself with relevant transaction codes in the FS-CD module, such as:
  
  FQEVENT: For managing events related to cases.
  FQCASE: For case management.
  
  
  Support: If the issue persists, consider reaching out to SAP support for assistance, providing them with the error message details and the context in which it occurs.
  
  By following these steps, you should be able to identify the cause of the FKKB_DM025 error and take appropriate action to resolve it.