How To Fix FKKB_DM012 - Internal dispute type &1 is not supported

SAP Error Message - Details

• Message type: E = Error

• Message class: FKKB_DM - Integration of FSCM Dispute Management with FI-CA

• Message number: 012

• Message text: Internal dispute type &1 is not supported

trados = docu -> fi -> fica

What causes this issue?

An unknown internal dispute type was specified.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

The internaldispute types are predetermined by SAP and cannot be changed
or enhanced. Choose one of the internal dispute types defined.
The internal dispute type is a required attribute in every dispute
case.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message FKKB_DM012 - Internal dispute type &1 is not supported ?

  The SAP error message FKKB_DM012 indicates that the internal dispute type specified in the system is not supported. This error typically arises in the context of dispute management within SAP, particularly when dealing with financial transactions or customer disputes.
  Cause:
  
  Unsupported Dispute Type: The internal dispute type you are trying to use is not defined or is not supported in the current configuration of the SAP system.
  Configuration Issues: There may be a configuration issue in the dispute management settings, where the dispute type has not been properly set up or activated.
  Data Entry Error: The dispute type may have been entered incorrectly, leading to the system not recognizing it.
  
  Solution:
  
  
  Check Configuration:
  
  Go to the configuration settings for dispute management in SAP (transaction code SPRO).
  Navigate to the relevant section where dispute types are defined and ensure that the internal dispute type you are trying to use is listed and properly configured.
  
  
  
  Verify Dispute Type:
  
  Ensure that the dispute type you are using is valid and supported by the system. You can check this in the configuration settings or by consulting with your SAP administrator.
  
  
  
  Correct Data Entry:
  
  Double-check the entry for the internal dispute type in your transaction. Make sure there are no typos or incorrect values.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help resources related to dispute management to understand the valid dispute types and their configurations.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the configuration and data entry, consider reaching out to SAP support for further assistance. They may provide insights specific to your version of SAP or any known issues.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO (for configuration), and others related to dispute management.
  SAP Notes: Check for any SAP Notes that might address this specific error or provide updates related to dispute management.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to access and use the specified dispute type.
  
  By following these steps, you should be able to identify the cause of the FKKB_DM012 error and implement a solution to resolve it.